Customer Service Industry Trends 2024 – A Comm100 Report

Each year new customer service industry trends emerge, driven by shifting consumer behavior, new technology, and broader socio-economic changes.

While many customer service trends are fleeting, this guide explores five predictions that are expected to have a lasting and powerful impact far beyond the year.

Download this guide for free to learn more about these top customer service industry trends, with stats that prove they are here to last:

1. Transformative impact of Generative AI
2. Shift to omnichannel communication for customer retention
3. Balancing automation with empathy
4. Correlation between employee engagement & customer loyalty
5. Corporate & social responsibility investment

Excerpt