It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.
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It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.
Get the data
The only AI-powered live chat app that offers every essential feature and tool – at a lower cost.
Proven success with industry leaders
“We knew that we weren’t reaching a whole demographic profile because we were only offering phone and email support. If we wanted to connect with these potential donors, we had to provide them with a digital channel that was convenient and instant — and live chat was the obvious answer.”
– Denny Michaud, Customer Relations Manager, Canadian Blood Services
Communication is a private matter, especially in regulated industries like banking, healthcare, and government. You can trust us to keep your data safe with the highest standards in security, privacy, and accessibility – from SOC 2 Type II and PCI DSS to HIPAA and GDPR.
Comm100’s advanced analytics include all the reports you need to track and improve your live support – traffic metrics, audience profiling, agent performance, conversions, and so much more. You can also create your own customized reports and easily export.
Easily connect our live chat app to your CRM, shopping cart, or other business systems to deliver service that is more personalized and more efficient. From Salesforce to Shopify, we’ve got you covered with off-the-shelf integrations and a highly flexible API.
AI-powered automation
Every team needs a combination of human and automated support. While human agents are needed for complex & personal support, automation enables efficiency and scalability. Only Comm100 helps you deliver the perfect balance.
Automate 80%+ of incoming chats with the latest in Generative AI
Increase support capacity while lowering costs
Enhance the customer experience across all channels
“With Comm100 Live Chat combined with Comm100 Chatbot, we can now deliver fast, efficient, 24/7 support that helps us engage with more prospective students and provide better support.”
– Victoria Anderson
Manager, Admission Operations, Undergraduate Admission and Recruitment, Queen’s University
OMNICHANNEL COMMS
Disconnected channels create disconnected communication. By adopting Comm100’s omnichannel communication platform, every key channel is linked within one console so you can deliver efficient, accurate, and personalized support every time. From live chat, bots and social media, to email, ticketing and SMS, choose the channels that work for you and add as you grow.
OMNICHANNEL COMMS
Disconnected channels create disconnected communication. By adopting Comm100’s Omnichannel Communication Platform, every key channel is linked within one console so you can deliver efficient, accurate, and personalized support every time. From live chat, bots and social media, to email, ticketing and SMS, choose the channels that work for you and add as you grow.
Our reviews speak for themselves. Alongside our 4.7/5 Capterra score and 24/7 customer service, Comm100’s team of dedicated customer success managers provide continuing support throughout the partnership.
Comm100 has over 10 years in the industry, working with over 15,000 customers. And while these customers stay with us, our software never stays still. We are continually improving and adding to the platform, especially to keep pace with all the latest AI developments.
With a 98% onboarding CSAT, a 95% training CSAT, and an average 21 days to launch, we like to think our customer success team knows what it’s doing. And our support doesn’t stop here. We believe in providing you with regular training and guidance throughout the relationship so you grow with us.
Live chat is the most popular channel – and Comm100 Live Chat takes this popularity even further. With intelligent chat routing, audio/video chat, screen sharing, and auto-translation, the Comm100 live chat app delivers the very best CX that today’s customers expect.
You can’t deliver great customer experience without great agent experience. That’s why we’ve built our live chat app with an easy-to-use, feature-rich UI that will get the most out of your agents whether they’re working from the office, at home, or on the go.
Comm100 offers all the tools and analytics you need to keep your team at optimal performance within its live chat app. From managing roles and permissions to supervising chats and insightful reporting, feel in control of your team no matter the size or live support volume.
Expand your knowledge and improve your team’s performance with our in-depth guides, best practices, and tools.
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Join thousands of organizations who have achieved human-bot harmony with Comm100.