It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
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It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
Get the data
The rapid integration of AI into different verticals and business processes has really changed the competitive landscape. The stats that we are going to focus on further underline the importance of adopting conversational AI in 2025.
Chatbots, or their advanced iterations, AI Agents, aren’t just a fad; they are infrastructure. If you aren’t using chatbots or AI Agents, you’re effectively falling out of the race.
AI is the engine powering real conversations, real resolutions, and above all, real revenue. Many companies have already announced that they are going to be AI-first going forward, and many more are going to follow soon.
Whether you’re on the fence about chatbot adoption or already deep into AI deployment, the numbers don’t lie. These 9 stats cut through the hype and show exactly where chatbots are making noise, saving time, and reshaping the way we all do support.
Let’s get into the numbers that matter.
We analyzed data from millions of chats within the Comm100 platform to bring you the most update-to-date live chat statistics to help inform your strategy.
Below are the latest live chat metrics from 2024. Input your industry to see how you stack up against your competitors and understand which live chat KPIs need improvement.
Download a free data sheet to share these essential chatbot statistics with your colleagues and team. Whether you’re new to bots or looking to optimize your strategy, Comm100 AI Agent (formerly Chatbot) can solve all your automation needs.
Chatbot Benchmarks & Statistics – Current & Future