Solution Sheet

Comm100 Bots

AI so capable, you’ll forget it’s a bot

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Managing high support volumes with limited resources puts a strain on everyone. Customers experience long wait times, agents feel overworked, and organizations lose customers. Comm100’s bot software solves this by harnessing the latest AI technology to automate queries and tasks 24/7. With highly intelligent and accurate bots, you will increase support capacity without harming customer experience.

Comm100’s bots are suited for every industry and automation need. Join the AI revolution and onboard your most valuable team member with Comm100.

Chatbot software for all your AI and automation needs

From automating common queries and appointment scheduling to order tracking and payment processing – Comm100’s automation software has you covered.

Generative Answers

Deliver dynamic, context-aware responses with the latest Generative AI that improves engagement and support bandwidth. Unique to other Gen AI bots, it’s also trained on your content to ensure accuracy. Build in just 2 hours.

Custom Answers

Powered by NLP and LLM models, this sophisticated bot can automate 80%+ of queries with complete reliability. Add personalization and efficiency with flexible integrations, webhooks, and auto-translation.

Voice Bot

Comm100’s voice-enabled bot enhances accessibility and engagement by providing natural, spoken support. Add machine-learning AI and NLP to your digital voice and telephony channels to automate your common queries.

Agent Assist

This AI-powered agent tool recommends answers to agents in real-time across live chat, social media, and SMS. With one click, a response is sent – and the customer receives fast and consistent support.

One bot, multiple channels

Build one Comm100 bot and deploy it with unique configuration across all your key channels, including live chat, SMS, Facebook, Twitter & WhatsApp for Business.

Uncompromising security & privacy

Comm100 offers enterprise-grade security that meets international security and privacy benchmarks, including specific compliances for regulated industries.

Intuitive & supported bot building

Create your own Comm100 bot with no technical expertise by using our intuitive drag-and-drop flow builder. If you need help, our AI architects are there to support and train your team.

“The process of building the chatbot was great. We’ve had a very positive relationship with Comm100 for over five years and their chatbot team was as helpful as ever. They supported us throughout the build and deployment and gave us a lot of advice and best practice to make sure that our chatbot is a success.”

– Jasmina Duric

Manager of E-Services and Support Department
Lake Michigan Credit Union

Service & Implementation

Every Comm100 Bot package comes with onboarding and training services from our expert AI architects and bot team. We offer unlimited online learning support, as well as 1-1 live customized training so you are fully prepared for launch. And we don’t stop there – once set up, our team is available 24/7 to help you continually refine and improve your team’s performance. This is how we ensure you get full ROI.

The Complete AI Chatbot Experience

Generative Answers + Custom Answers

Comm100 Generative Answers is an easy way to start your chatbot journey – you can launch your own Gen bot within just 2 hours to field your most common FAQs.

The next essential step is to add a Custom Answers Chatbot. This NLP bot can answer 80%+ of queries and perform tasks through integrations with your core systems, giving you even greater control and more capabilities. Leverage the power of both bots for ultimate efficiency, scalability, and customer satisfaction.

What you get – Unpacked

Chatbot platform

Security & privacy: SOC 2, ISO 27001, PCI DSS, HIPAA, PIPEDA, GDPR, TXRAMP, and WCAG accessibility standards
Flow builder: Intuitive, drag-and-drop bot building
Reporting: Customizable, real-time and easily exported for granular insight
One bot, multiple channels: Deploy over live chat, SMS, Facebook, Twitter & WhatsApp for Business

Generative Answers Chatbot

Generative AI and LLMs: Built on the latest Generative AI technology and vast LLMs
Automatic content indexing: Train the bot on your own web pages and documents for accuracy and no hallucinations
Transfer chat: Connect to Comm100 Live Chat to seamlessly pass conversations to agents alongside the chat history
Instant launch: Build and deploy within 2 hours with no technical experience

Learn more about Generative Answers Chatbot

Custom Answers

Generative AI and LLMs: Built on the latest Generative AI technology and vast LLMs
Automatic content indexing: Train the bot on your own web pages and documents for accuracy and no hallucinations
Transfer chat: Connect to Comm100 Live Chat to seamlessly pass conversations to agents alongside the chat history
Instant launch: Build and deploy within 2 hours with no technical experience

Learn more about Custom Answers Chatbot

Voice Bot

Flexible telephony integration: For organizations using SIP protocols and those without existing infrastructure
Text-to-Speech and Speech-to-Text: Converts written text into natural-sounding voice and spoken words into written text
Customizable escalation: Set up when, why, and how Voice Bot escalates to human agents, and back to Voice Bot
Webhook integrations: Transactional responses – checkout, reservations, payments – enabled by webhooks

Learn more about Voice Bot

Agent Assist

Realtime answer suggestions: to inbound queries on live chat, social media & SMS
Double-click send: Instantly send suggestions to visitors, or preview and edit first
Chat summarization: Provides accurate summary of chats and tickets post-conversation.
Continual improvement: Machine-learning algorithm observes agent behavior to improve answer suggestions

Learn more about Agent Assist

To schedule a demo of Comm100 Live Chat, visit www.comm100.com/requestdemo or contact sales@comm100.com.

Chatbots Packages

Connect with your customers more efficiently and cost-effectively with our fully customizable Chatbots packages.

Click the button below to download the Solution Sheet for the package details.

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