Convenience continues to be the consumers’ main motivation for online shopping. At a time when all it takes are a few clicks to + Read More
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Have you ever had a customer ask to speak with you over the phone during a live chat session? Text chatting is great, + Read More
One significant event that has happened recently on the internet is that main browsers, including Chrome and Firefox, are stopping their full support + Read More
Social media. The ultimate double-edged sword of customer care. On the one hand, social media provides businesses with a premier location to engage + Read More
We all want our customers to be happy with our products and services. Ideally, they would all be willing ambassadors for our company: + Read More
Security is one of the top concerns of enterprise businesses when they are looking to implement live chat onto their websites. At Comm100, + Read More
Proactive customer service has become one of the top trends in recent years. And the live chat industry is no exception. A Forrester + Read More
Post-chat surveys are increasingly recognized as an effective tool to collect customer feedback on the live chat service level when a chat ends. + Read More
Just like phone support, live chat enables your visitors and customers to contact you directly for support in real time. The Internet offers + Read More
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If your business sells goods or services online, then you know that nothing beats having a new customer visit your website and then + Read More
In a perfect online world, there would be more people helping each other and fewer hackers and Internet criminals. Unfortunately, the online world + Read More
I suppose it’s every business owner’s dream to have customers lined up outside the door or thousands of visitors constantly clicking the “Buy + Read More
Implementing a good live chat system is one of the best investments you can make for your company’s website. Read our blog post + Read More
Having a business website is like shouting through a bullhorn on Times Square. It is difficult to attract people’s attention through all of + Read More
This is the third article in a four part series on creating a live chat strategy. Part 1: Why Live Chat? Developing Strategies & + Read More
While visitors always appreciate live chat as a means of requesting support, you can also increase conversions with live chat as it allows you to + Read More