Blog

Emails are a vital part of every customer service force. Whether helping a customer through a support issue, or shooting off an update + Read More

Cyber Monday is just around the corner. While traditional retailers are preparing for the holiday surge, you’re probably sighing relief that you won’t + Read More

Every industry can expect a solid hike in sales during the holiday season, and this year is no exception: according to the National + Read More

Whether you’re selling billing software or dog sweaters, you can be sure to expect one thing this holiday season: a big increase in + Read More

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. But + Read More

Is your customer churn rate burning a hole in your retention plan? If so, you’re not alone. When it comes down to it, + Read More

A lot of different concerns crop up when you consider the best way to train your team in customer service. It’s enough work + Read More

According to the ICSC (The International Council of Shopping Centers), 78% of consumers still prefer shopping at a physical store. And just like + Read More

Live chat agents are supposed to be experts at multi-tasking, but with all of the simultaneous chats and emails, it’s possible that you’re + Read More

A few years back, the internet erupted when the people at Gizmodo got their hands on the copy of the Apple’s Genius Training + Read More