Blog

Creating a knowledge base is a great way to offer quick solutions for your customers and ease the strain on your customer service + Read More

A knowledge base is a great way of communicating with customers. When written well, it helps direct customers straight to the information they + Read More

As companies everywhere see growing customer demand for self-service functionality in addition to their core service or support channels, knowledge bases play a + Read More

Hotels and tourism simply wouldn’t exist without the positive perceptions of the people who use them. Because of this, it’s vital that establishments + Read More

It’s 2018, and businesses are finally waking up to the realization that happy employees make for happy customers – which make for happy + Read More

Running an IT helpdesk isn’t easy. It can be tough to find agents who have the right balance of technical knowledge with great + Read More

You probably know the challenges that come with creating effective customer service or satisfaction surveys, but that definitely does not mean you should + Read More

There is no question that businesses need to listen to and make every effort to obtain customer feedback. It is probably the only + Read More

Running a successful business requires more than just a great product — it also means that you need to please your customers and + Read More

In this day and age, all companies who want to get an edge over the competition must embrace customer experience continuous improvement as + Read More

Let’s be honest, companies do not send out newsletters promoting massive “wins” and provide huge commission checks when an internal team manages to + Read More

Contact center management is a difficult job. Even as an outsider, if you’ve spent any time at all working alongside a call center + Read More