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It’s hard to remember a time when chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized + Read More

Looking to improve your customer service? Before you begin making changes to your service delivery and your staffing practices, it’s important to understand + Read More

After you have defined your live chat objectives, it is time to consider the next step: beginning to implement your live chat software. + Read More

Editor’s note: This post was originally published in January 5th, 2021 and has been updated for comprehensiveness. Live chat software connects website visitors + Read More

Access to information is key to the success of any customer service team, whatever channel you use. But for this success to happen, this information can’t + Read More

It’s 2018, and customer expectations are changing faster than ever. Consumer patience is dwindling; we want better, more accessible products, and everything that + Read More

The decision to take on chatbot customer service is an exciting one for companies. Like with any new initiative, there are a series + Read More

As a live chat provider, we adhere to the highest standards across a range of privacy and security requirements such as ISO 27001, + Read More

Introduction Technology is changing many roles in business – even the roles of the people who are responsible for implementing it. As software + Read More

Introduction We’ve heard it so many times it’s become a cliché: “The early bird catches the worm.” For retailers, this old saying rings + Read More

Introduction It’s 2018, and eCommerce is truly having its moment. Convenience, necessity, leisure, and the pursuit of better deals are just a handful + Read More

“Free” is one of the most powerful sales words of all times. From our attraction to free shipping to our draw to Buy + Read More

Introduction In the news and on social media, it seems like there’s a war raging between the generations. Baby Boomers have accused Millennials + Read More

Most consumers have noticed: there’s a huge gap in capabilities in the chatbot industry. While one chatbot may be able to book you + Read More

Introduction Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t + Read More

Choosing a customer engagement software solution can be daunting. But you’re not alone — we’ve compiled this checklist of things to consider when + Read More

It happens to many businesses. Imagine you’ve purchased what seems like the perfect customer engagement software for your company — the one that + Read More

Out of all the customer engagement software tools that are out there, which one is right for your company? The question is a + Read More

Customer engagement software is a modern invention that takes care of a modern problem. After all, it wasn’t until the rise of the + Read More