The state of higher education is changing, and the way that admissions teams work to increase university enrollment must change as well.  While + Read More

The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to + Read More

As consumer shift from the traditional customer service channels of phone and email towards newer digital channels, organizations are finding that they need + Read More

Looking to improve your customer service? Before you begin making changes to your service delivery and your staffing practices, it’s important to understand + Read More

The relationship between customers and businesses is built around trust. Unfortunately, many organizations are falling short and an incredible 99% of customers now + Read More

When listing technologies that have shaped the way people communicate, it’s impossible to exclude SMS, or text messaging. 100% of U.S. adults surveyed + Read More

Today’s customers now expect to connect with brands from anywhere, anytime, on any device. To keep up and provide this level of customer + Read More

Comm100 is a complete omnichannel platform that lets organizations provide the very best customer service and support with just one piece of software. + Read More

Thirty years after the first text message was sent in 1992, SMS is more popular than ever – but not just in the + Read More

After you have defined your live chat objectives, it is time to consider the next step: beginning to implement your live chat software. + Read More

The importance of customer service is no longer debatable. 90% of Americans use customer service as a factor in deciding whether or not + Read More

Note: This blog post was originally published in January 12th, 2017. Because it is one of our most popular posts, we have updated + Read More

If you’re reading this blog post, you probably already know that live chat software is used to chat directly with your website visitors + Read More

Shep Hyken, CX expert and a New York Times best-selling author, sat down with Chris Bechtel, Vice President of Global Marketing at Comm100, + Read More

Customer service is an always changing landscape. While many aspects of providing excellent customer service have held true over decades, the reality is + Read More

Editor’s note: This post was originally published in December 13th, 2021 and has been updated for comprehensiveness. Today’s credit unions have to contend + Read More

Reaching students has never been more challenging. In US postsecondary education, spring enrollment decreased by 7.4% from 2020 to 2022. With student enrollment + Read More

Editor’s note: This post was originally published in October 27th, 2021 and has been updated for comprehensiveness. As higher education institutions look for + Read More