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When many people hear the word “chat” these days, they think of those little message windows on social networking websites like Facebook, Google+ + Read More

If you could double or even triple your revenue in minutes, would you? Before you roll your eyes and point out that you + Read More

Would you accuse a play of being bad just because the actors used a script? Of course not. The same should apply to + Read More

As a live chat management, it’s your job not only to see to it that the IT infrastructure for your enterprise helps improve + Read More

Live chat is the most effective way to reach out to visitors of your website and also provide real-time support. Still, the effectiveness + Read More

By now, you probably already know that live chat can help increase conversions by gently nudging your website visitors forward through the sales + Read More

Once you’ve installed a live chat application on your website, you may think you’re ready to start accepting chat requests right away. Well, + Read More

So, you’ve made the decision to install live chat software on your website. Great, you won’t regret it. After all, live chat software + Read More

The free template details the questions to ask and the feature requirements to include in a comprehensive live chat software RFP (Request for + Read More

In the customer service industry, canned messages are pre-defined answers to frequently asked questions from customers. Many companies see canned messages as a + Read More

People fall in love with a brand mostly because of the friendliness of customer service representatives. You would benefit a lot from happy + Read More

This is the final article in a five-part series on structuring your website for conversion. Part 1: The Art and Science of Product Grouping + Read More

This is the third article in a five part series on structuring your website for conversion. Part 1: The Art and Science of + Read More

This is the fourth article in a five-part series on structuring your website for conversion. Part 1: The Art and Science of Product Grouping + Read More

This is the second article in a five part series on structuring your website for conversion. Part 1: The Art and Science of + Read More

Welcome to this five-part series of articles on structuring your website for conversion. Site visitors that understand your message and can quickly locate + Read More

This is the final segment in a four-part series of articles on creating a live chat strategy.  Part 1: Why Live Chat? Developing Strategies + Read More

This is the second article in a four part series on creating a live chat strategy.  Part 1: Why Live Chat? Developing Strategies & + Read More

When one thinks of providing a great customer experience, it’s easy to visualize some of the more common aspects of customer service – + Read More