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Why Live Chat? Developing Strategies Goals
February 13th, 2014 | Live Chat

This is the first part in a four-part series of articles on how to create a dynamic live chat strategy.  Part 2: What Do + Read More

5 Best Practices for Online Chat Support
January 16th, 2014 | Customer Service

As the popularity of online shopping continues to grow, customer service departments are switching from traditional email and phone support to online chat + Read More