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6 Top Chatbot Examples: AI Customer Service Bots in Action
October 30th, 2020 | AI

Cutting wait time, reducing operational costs, and improving conversions are just some of the chatbot superpowers that companies are benefitting from.  If you’re here because you’re trying + Read More

Guest Blog – How Social Media Chatbots Can Help Businesses Target and Generate Leads
July 20th, 2020 | AI

Mobile Marketer research found out that nearly 40% of millennials interact with chatbots regularly. As one would expect, an increasing number of business + Read More

Why Agents Need Chatbots – and Chatbots Need Agents
June 15th, 2020 | AI, Live Chat

Chatbots have come a long way in the past few years. The improvements in technology have enabled developers to expand on bot capabilities far beyond just functioning as a FAQ. Today, the automation of chatbots can process orders, perform financial transactions, make bookings, and much more. (Check + Read More

AI Chatbots in the Contact Center – Help in a Crisis
March 19th, 2020 | AI

In the past few weeks, I’ve been reaching out to contact center managers to find out what key problems have been brought on by the coronavirus + Read More

AI Chatbots: The Dream vs. The Reality (Pt. 2: Automation)
October 1st, 2019 | AI

“Artificial intelligence” might come across to many as a trending buzzword used by enthusiastic tech theorists and marketers, but in this series I’ll + Read More

AI Chatbots: The Dream vs. The Reality (Pt. 1 – Delight)
September 23rd, 2019 | AI

The concept of “artificial intelligence” often gets invoked as a buzzword by enthusiastic tech theorists or marketers, but in this series, I’ll show + Read More

Top 10 Chatbot FAQs
March 7th, 2019 | AI

Chatbots have quickly moved from lofty vision to technological reality. In fact, 61% of consumers think that chatbots are the future of customer + Read More

3 ways AI-powered Chat helps Healthcare Providers Improve Patient Experiences and Operational Efficiency
November 13th, 2018 | AI

Delivering great customer service is a challenge in every industry. When it comes to healthcare, accessibility, privacy, and personalization raise the bar even + Read More

AI-powered Chat brings Conversational Business Intelligence to your Fingertips
November 6th, 2018 | AI

It’s a well-known fact that data is vital to the success of any company. Data analytics provides insights into customer behaviour – which + Read More

Journey Mapping for Chatbots: How to Create a Chatbot Decision Tree from Scratch
February 22nd, 2018 | AI

Most consumers have noticed: there’s a huge gap in capabilities in the chatbot industry. While one chatbot may be able to book you + Read More