Customer support has become a key differentiator in the marketplace today, and it’s no different in higher education. Today’s students have sky-high customer + Read More
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Get the dataCustomer support has become a key differentiator in the marketplace today, and it’s no different in higher education. Today’s students have sky-high customer + Read More
The Covid-19 pandemic transformed the way that local governments interact with citizens. Necessity pushed innovation forward as agencies were forced to adopt new + Read More
Nearly one half of US respondents disagree that in-person higher education is worth the cost. Combine this opinion with increasing competition from home and + Read More
As financial institutions continue to reel from the disruption of the pandemic, credit unions find themselves in an interesting position. By all available + Read More
Financial institutions across the world are taking advantage of new digital technologies to improve customer experience (CX) and engagement. If credit unions want + Read More
Today’s students are digital nomads. Technology doesn’t just come easy to them – it’s where they want to interact. If colleges and universities want to improve + Read More
Customer service isn’t easy, but new technologies are making it easier. With artificial intelligence like chatbots, brands can serve more customers faster than ever before – all the + Read More
Customer service has long been a slow-moving piece of the broader business landscape, and it’s not hard to see why: business owners are + Read More
24/7 support is becoming commonplace among well-resourced teams. Automation is too, passing off routine and repetitive tasks to technology like chatbots so agents have more time to spend on complex or high-value tasks, + Read More
By 2025 the chatbot industry is expected to be worth $1.25 billion, growing at a CAGR of 24.3%, according to a new report by Grand View + Read More
By now, you likely already know. You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. You’ve + Read More
Owning a business is not a piece of cake. It takes careful management of a lot of moving parts. It takes patience and + Read More
Cutting wait time, reducing operational costs, and improving conversions are just some of the chatbot superpowers that companies are benefitting from. If you’re here because you’re trying + Read More
Mobile Marketer research found out that nearly 40% of millennials interact with chatbots regularly. As one would expect, an increasing number of business + Read More
Chatbots have come a long way in the past few years. The improvements in technology have enabled developers to expand on bot capabilities far beyond just functioning as a FAQ. Today, the automation of chatbots can process orders, perform financial transactions, make bookings, and much more. (Check + Read More
In the past few weeks, I’ve been reaching out to contact center managers to find out what key problems have been brought on by the coronavirus + Read More
“Artificial intelligence” might come across to many as a trending buzzword used by enthusiastic tech theorists and marketers, but in this series I’ll + Read More
The concept of “artificial intelligence” often gets invoked as a buzzword by enthusiastic tech theorists or marketers, but in this series, I’ll show + Read More
Chatbots have quickly moved from lofty vision to technological reality. In fact, 61% of consumers think that chatbots are the future of customer + Read More