There’s no question that the use of AI in customer service is on the rise. It’s estimated that by 2026, 1 in 10 + Read More
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The State of Automated Customer Service in 2023 Competition is at an all-time high. In 2022, 59% of companies surveyed agreed that their markets + Read More
Colleges and universities often find themselves pulled between tradition and innovation. Since the COVID-19 pandemic first forced an experiment in remote learning, student + Read More
How to Improve Student Support Services in Higher Ed The importance of student support services Today’s students are CX-indulged. Thanks to + Read More
How to Improve Customer Service A Complete Guide of Tools, Tech & Tips We all know that customer service is important, but just how instrumental + Read More
A Complete Guide to Omnichannel Customer Support The state of customer service is always changing, and brands must keep up. While offering just + Read More
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A Complete Guide to Improving Customer Service in Government with Best Practices & Use Cases The gap between customer service in the public + Read More
How to Improve Credit Union Member Engagement There is no doubt that many consumers look to credit unions for lower fees and higher savings rates, + Read More
To improve customer service, there’s only one place every company should start – meeting customers’ expectations. Today’s consumers have ever-changing and ever-rising customer + Read More
Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers + Read More
The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to + Read More
When listing technologies that have shaped the way people communicate, it’s impossible to exclude SMS, or text messaging. 100% of U.S. adults surveyed + Read More
Thirty years after the first text message was sent in 1992, SMS is more popular than ever – but not just in the + Read More
Today’s customer service expectations are at an all-time high, and many organizations are failing to meet the demand. New data outlined in a + Read More
Governments around the world continue to introduce legislation that ensures services are accessible by everyone. This has led public organizations to offer new + Read More
The modern global consumer is impatient, specific about their needs, and more than willing to jump ship to go to another brand if + Read More
When you sign up on Netflix, the streaming platform first asks about your preferences regarding languages and genres you’d like to consume. Netflix + Read More
Does your customer service team have big plans for 2022? With the turbulence of the pandemic now settling down, there’s no excuse not + Read More
The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never + Read More