The advent of social media has had a huge impact on the customer service industry. Not only can people go directly to companies + Read More

This is the final article in a five-part series on structuring your website for conversion. Part 1: The Art and Science of Product Grouping + Read More

This is the third article in a five part series on structuring your website for conversion. Part 1: The Art and Science of + Read More

Welcome to this five-part series of articles on structuring your website for conversion. Site visitors that understand your message and can quickly locate + Read More

When one thinks of providing a great customer experience, it’s easy to visualize some of the more common aspects of customer service – + Read More

As the popularity of online shopping continues to grow, customer service departments are switching from traditional email and phone support to online chat + Read More