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Live chat communications continue to trend upwards in importance. No surprise here. eMarketer predicts that in just one year from now, 80 percent + Read More

Now more than ever, live chat is the channel of choice for communications between organizations and the customers they serve. In fact, over + Read More

So, you’ve decided to add live chat software to your website. Congratulations! You’re on your way to more meaningful, personalized interactions for your + Read More

Live chat is an essential customer experience channel. 53% of customers say they would prefer to use online chat before calling a company + Read More

At its core, running a successful business requires earning more than you spend. Even if you have the best product or service in + Read More

Live chat is an invaluable tool that can help you provide customers with real-time support. Clicking the chat button is the first touchpoint + Read More

For a long time, people have been conducting studies and evaluating data in a bid to figure out how customers make decisions. Many + Read More

As a live chat provider, we adhere to the highest standards across a range of privacy and security requirements such as ISO 27001, + Read More

When it comes to doing business in 2018, according to a current Forrester report, the trust of the modern consumer is at an + Read More

When many people hear the word “chat” these days, they think of those little message windows on social networking websites like Facebook, Google+ + Read More

Introduction Technology is changing many roles in business – even the roles of the people who are responsible for implementing it. As software + Read More

Introduction It’s 2018, and eCommerce is truly having its moment. Convenience, necessity, leisure, and the pursuit of better deals are just a handful + Read More

“Free” is one of the most powerful sales words of all times. From our attraction to free shipping to our draw to Buy + Read More

If you’re a B2B marketer, it’s basically impossible to have a serious conversation about your business without talking about Account Based Marketing (ABM). + Read More

The use of chat in serving customers is snowballing, and there is quite a bit of evidence around to understand why. Chat in + Read More

Perhaps you’re like me, and you hunt up and down the aisles of the local hardware store looking for that elusive part. You + Read More

It doesn’t matter if you’re a student who’s struggling to study for a test, an artist who’s trying to get back to work + Read More

So you want to hire a stellar live chat team. Chances are, you’d love to have the option of picking from a vast + Read More