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Introduction After you have purchased your live chat solution, the next step is to add live chat to your website and start engaging + Read More

Introduction Let’s say you’re online, and searching for a company’s live chat service. You find what appears to be a live chat box + Read More

Once you have interviewed and selected the newest members of your live chat dream team, it’s time to begin integrating them into their + Read More

Your agents are looking good. Your lighting is perfect. Your sound and background check out. Your image is stellar. You have successfully guided + Read More

You’ve considered and perfected your agents’ on-camera appearance… congratulations! They’re looking professional and are ready to tackle a one-on-one video chat without disturbances. + Read More

Customer service isn’t known for being a particularly fashionable industry (not that it couldn’t be – most companies have a handful of agents + Read More

Once a new form of customer service, live chat is increasing quickly and steadily in popularity. Between 2015 and 2016, the total volume + Read More

Let’s say that live chat is a journey. You are a customer who is trying to get from Point A, an issue or + Read More

Just because you may use the same live chat software as another company does not mean that your businesses should use it in + Read More

It doesn’t matter how well you run your enterprise; without a steady—or preferably, growing—influx of leads, you may as well kiss all your + Read More

Proactive customer service has become one of the top trends in recent years. And the live chat industry is no exception. A Forrester + Read More

Post-chat surveys are increasingly recognized as an effective tool to collect customer feedback on the live chat service level when a chat ends. + Read More

Just like phone support, live chat enables your visitors and customers to contact you directly for support in real time. The Internet offers + Read More

If you could double or even triple your revenue in minutes, would you? Before you roll your eyes and point out that you + Read More

Would you accuse a play of being bad just because the actors used a script? Of course not. The same should apply to + Read More

Whether you’re an online business or a brick and mortar store, being able to provide great customer service is important to the success + Read More

In a perfect online world, there would be more people helping each other and fewer hackers and Internet criminals. Unfortunately, the online world + Read More

As a live chat management, it’s your job not only to see to it that the IT infrastructure for your enterprise helps improve + Read More