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In order to improve the customer service experience, the efficiency of your staff and the sustainability of your department, you need to understand + Read More

Having a business website is like shouting through a bullhorn on Times Square. It is difficult to attract people’s attention through all of + Read More

By now, you probably already know that live chat can help increase conversions by gently nudging your website visitors forward through the sales + Read More

Once you’ve installed a live chat application on your website, you may think you’re ready to start accepting chat requests right away. Well, + Read More

So, you’ve made the decision to install live chat software on your website. Great, you won’t regret it. After all, live chat software + Read More

The free template details the questions to ask and the feature requirements to include in a comprehensive live chat software RFP (Request for + Read More

In the customer service industry, canned messages are pre-defined answers to frequently asked questions from customers. Many companies see canned messages as a + Read More

People fall in love with a brand mostly because of the friendliness of customer service representatives. You would benefit a lot from happy + Read More

This is the fourth article in a five-part series on structuring your website for conversion. Part 1: The Art and Science of Product Grouping + Read More

This is the final segment in a four-part series of articles on creating a live chat strategy.  Part 1: Why Live Chat? Developing Strategies + Read More

This is the third article in a four part series on creating a live chat strategy.  Part 1: Why Live Chat? Developing Strategies & + Read More

This is the second article in a four part series on creating a live chat strategy.  Part 1: Why Live Chat? Developing Strategies & + Read More

This is the first part in a four-part series of articles on how to create a dynamic live chat strategy.  Part 2: What Do + Read More

While visitors always appreciate live chat as a means of requesting support, you can also increase conversions with live chat as it allows you to + Read More