Siloed systems are one of the greatest obstacles to a quality customer experience (CX). Your team can spend days crafting the perfect customer journey, but if only some people + Read More
It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.
Get the data
Blog
Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s always important to check + Read More
It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. It was a shift + Read More
Agent: “How can I help?” You: “Well, it’s a long story…” Have you ever uttered these words when you’ve got in touch, yet again, to + Read More