Buzzwords come and go in the customer experience world, but while we lose our patience with most, there are some that rightfully stick around. In + Read More
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Get the dataBuzzwords come and go in the customer experience world, but while we lose our patience with most, there are some that rightfully stick around. In + Read More
We understand just how difficult customer service and support can be. It’s one of the hardest and most thankless jobs around – all too + Read More
Live chat is everywhere. It’s the most popular digital customer service channel, and everyone knows the basics of what live chat is. But what many + Read More
Offering live chat on your website is a no-brainer if you want to provide accessible and fast support to your customers. It’s fast become the most popular digital + Read More
By now, you likely already know. You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. You’ve + Read More
Customer service departments are highly integrated and diverse teams that thrive on precision, productivity, and agility. With countless emails, queries, calls, messages, and + Read More
As much as we hate to admit it, we’ve all been there. Anyone who has ever worked in customer service to any capacity + Read More
If you’re reading this, you’re probably already sold on the value of adding live chat to the list of technologies that you offer your clients. (If + Read More
Owning a business is not a piece of cake. It takes careful management of a lot of moving parts. It takes patience and + Read More
If you’re reading this blog, then you probably already know that live chat is the most popular digital customer service channel – and it keeps on growing. + Read More
There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. + Read More
Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just + Read More
If you want to offer good customer service, live chat is no longer a ‘nice to have’. Customers expect instant responses to their problems, and + Read More
You want to provide the best and most accessible service to your customers, so you offer live chat support to provide quick, accurate and personalized answers to their questions. But even + Read More
Access to information is key to the success of any customer service team, whatever channel you use. But for this success to happen, this information can’t + Read More
Cutting wait time, reducing operational costs, and improving conversions are just some of the chatbot superpowers that companies are benefitting from. If you’re here because you’re trying + Read More
Email is a foundational pillar of customer support. Research shows that 91% of consumers use email daily. And yet, although companies have had a long + Read More
Delivering the perfect customer experience on every occasion across all your touchpoints is no easy feat. With increasing customer expectations and the rise + Read More