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Introduction Technology is changing many roles in business – even the roles of the people who are responsible for implementing it. As software + Read More

With the World Cup in full swing, now is probably the perfect time to talk about one of the essential elements of any + Read More

Trade shows are a fantastic place to get up to date on all of the latest technology, best practices and ideas in your + Read More

Introduction We’ve heard it so many times it’s become a cliché: “The early bird catches the worm.” For retailers, this old saying rings + Read More

Welcome to the first of a new series of monthly posts where I will be looking at the best of Customer Service, Customer + Read More

Introduction It’s 2018, and eCommerce is truly having its moment. Convenience, necessity, leisure, and the pursuit of better deals are just a handful + Read More

It’s no secret that automation is changing how we work and live. From self-driving cars, to buying groceries through Alexa, artificial intelligence solutions + Read More

AI (Artificial Intelligence) is undoubtedly a buzzword that’s been around for a while. From the early days of Science Fiction and Kubrick’s groundbreaking + Read More

“Free” is one of the most powerful sales words of all times. From our attraction to free shipping to our draw to Buy + Read More

High employee turnover is a problem many executives face – and an expensive one too. It costs 21% of an employee’s salary to + Read More

If you’re a B2B marketer, it’s basically impossible to have a serious conversation about your business without talking about Account Based Marketing (ABM). + Read More

The use of chat in serving customers is snowballing, and there is quite a bit of evidence around to understand why. Chat in + Read More

Introduction In the news and on social media, it seems like there’s a war raging between the generations. Baby Boomers have accused Millennials + Read More

Much has been studied, discussed and debated about keeping customers satisfied and loyal to your brand. In the past, people believed that providing + Read More

One often overlooked aspect of customer service is sourcing customer feedback. What many managers don’t understand is that customers are often willing to + Read More

A long-held belief is that exceptional customer service will bring with it extraordinary loyalty. This is something we’ve always believed to be true + Read More

While the internet has opened up new markets for businesses around the world, it has also allowed competition from companies globally. In the + Read More

If you own or manage a contact center or deal with customers at all, then you should give serious thought to attending this + Read More