So you’ve decided to move your customer service team into the 21st century, getting them ready to chat for the first time. Congratulations! + Read More
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Get the dataSo you’ve decided to move your customer service team into the 21st century, getting them ready to chat for the first time. Congratulations! + Read More
It doesn’t matter if you’re a student who’s struggling to study for a test, an artist who’s trying to get back to work + Read More
So you want to hire a stellar live chat team. Chances are, you’d love to have the option of picking from a vast + Read More
The fewer products you have, the more people want them. The more products you have, no one’s really interested. This is more than + Read More
Ever wondered if your website performance metrics are falling behind industry average? Wolfgang Digital’s 2017 E-Commerce Benchmark KPI Study has now been published + Read More
We’ve all been there: you’re waiting on the phone or in a live chat session, and the representative is fumbling with information. He + Read More
Today’s customers want everything on their terms. They expect to be able to contact companies quickly, easily and over the communication channel that + Read More
When 67% of consumers turn to social media for customer service support, and 87% of customers indicate that these interactions positively impact their + Read More
Introduction Social media is a modern day holy grail for businesses: should your company achieve a successful social media strategy, the promise is + Read More
Many digital marketing mistakes are fueled by one major misconception: eCommerce is easy. People tend to perceive eCommerce as a platform through which + Read More
Contact center management is a difficult job. Even as an outsider, if you’ve spent any time at all working alongside a call center + Read More
Christmas is coming, and in the spirit of the season of giving, it’s a great time to show your customers how much you + Read More
The holiday season is ahead of us, which in e-commerce lingo stands for “get ready for chaos.” But the tide has shifted from + Read More
We’re excited to announce that Comm100 Live Chat has a fresh new look – helping you to better engage your customers and provide + Read More
One or more of these phrases might be familiar to you; many customer service supervisors use them as an attempt to lower your + Read More
Introduction In 2013, Amy’s Baking Company became famous overnight after premiering on a particularly dramatic episode of Gordon Ramsay’s “Kitchen Nightmares” – a + Read More
Introduction After you have purchased your live chat solution, the next step is to add live chat to your website and start engaging + Read More
Introduction Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing + Read More