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Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores + Read More

When it comes to designing chatbots, there are a few simple practices that separate helpful, high-performing bots from chatbots you’d rather see put + Read More

Hey Siri, Alexa, and OK Google have all become common commands in the emerging age of intelligent assistants. In less than five years, + Read More

You might already know that you can automate a high portion of common support questions with chatbot software, but it can do so + Read More

In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been + Read More

Every company out there is trying to be more customer-centric, and the race for an excellent customer experience is heating up. Creating a + Read More

Improving service delivery in government and the public sector comes with unique challenges. Governments must be accountable to citizens in a way that + Read More

Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the + Read More

The immediacy and convenience of live chat has catapulted the technology into a go-to support channel for consumers and an essential tool for + Read More

Navigating the landscape of American higher education can be both an exciting and daunting journey for prospective students. At the center of this + Read More

It’s hard to remember a time when chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized + Read More

Gamification is quickly becoming part of our everyday lives. From fitness apps that turn exercise into a game to work environments that use + Read More

Imagine a world where customer service is not just responsive but anticipatory. Where every interaction is both efficient and tailored to the customer’s + Read More

Generative AI stands out as a groundbreaking development this year, showing particular promise in the realm of customer service. But with so much + Read More

We all know that the world of customer service and support is constantly on the move. While some aspects are enduring, each year + Read More

Despite its ubiquity, AI has been underutilized in government affairs. While many lawmakers have weighed the antitrust implications of AI, not many in + Read More

The gaming industry is an ever-evolving behemoth, with innovations, user demographics, and technologies constantly shifting. At the core of these dynamics is the + Read More

In the realm of digital innovation, accessibility is often spotlighted for its impact on end-users, but its significance is just as crucial for + Read More