Comm100 Blog | Live Chat, Chatbot, Customer Service, AI, and CX.

Platform
- AI & Automation
  
  AI Agent
  
  Automate 80% of customer queries with context-aware human-like AI responses
  
  AI Copilot
  
  Empower human agents with real-time AI suggestions & automated workflows
  
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  Gain deep visibility into chat resolutions, sentiments, and other AI-driven analytics
  
  Omnichannel Support
  
  Live Chat
  
  Connect in real-time with text, audio, video, screen sharing & more
  
  Knowledge Base
  
  Deliver instant, easy-to-find answers for customers, agents and AI
  
  Ticketing & Messaging
  
  Manage email, SMS, social, & messaging apps — all from one platform
  
  Queue Management
  
  Streamline the queueing experience to cut wait times & improve CX
  
  Voice
  
  Engage customers with crystal-clear, seamlessly integrated voice calls
  
  Booking
  
  Enable customers to book appointments or meetings with ease
  
  Platform
  
  Security & Privacy
  
  SOC 2 Type II, ISO, PCI DSS, HIPAA, and more
  
  Integrations
  
  Connect to your CX ecosystem with off-the-shelf integrations
  
  Analytics
  
  Convert conversations into data, and data into insights, on every channel
- Live Chat
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Industries
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  Discover tailored solutions for your industry
  
  Higher Education
  
  Support students, faculty, and staff at every stage
  
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  Transform player engagement with personalized 24/7 support
  
  Government
  
  Digital support that your 21st century citizens demand
  
  Technology
  
  Meet the expectations of your digital-first consumers
  
  Banking & Finance
  
  Deliver personalized support at scale – securely
  
  Healthcare
  
  HIPAA-secure communication for stronger patient relationships
  
  Insurance
  
  Gain a competitive edge with exceptional customer service
  
  Telecom
  
  Enhance customer communication, exceed expectations
- Higher Education
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Customers
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  Because your people and processes matter as much as the technology you choose
  
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  Best practices and innovative content to help you on your journey to digital CX excellence
  
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  Everything you need to know about setting up and using Comm100 and all its features
  
  Customer Success
  
  Because your people and processes matter as much as the technology you choose
  
  Featured
  
  What Makes a Top-Tier Customer Service Platform in 2025?
  
  5 Key Features to Look for
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