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Proactive customer service has become one of the top trends in recent years. And the live chat industry is no exception. A Forrester + Read More

Post-chat surveys are increasingly recognized as an effective tool to collect customer feedback on the live chat service level when a chat ends. + Read More

Just like phone support, live chat enables your visitors and customers to contact you directly for support in real time. The Internet offers + Read More

If you could double or even triple your revenue in minutes, would you? Before you roll your eyes and point out that you + Read More

Would you accuse a play of being bad just because the actors used a script? Of course not. The same should apply to + Read More

If your business sells goods or services online, then you know that nothing beats having a new customer visit your website and then + Read More

Whether you’re an online business or a brick and mortar store, being able to provide great customer service is important to the success + Read More

In a perfect online world, there would be more people helping each other and fewer hackers and Internet criminals. Unfortunately, the online world + Read More

As a live chat management, it’s your job not only to see to it that the IT infrastructure for your enterprise helps improve + Read More

I suppose it’s every business owner’s dream to have customers lined up outside the door or thousands of visitors constantly clicking the “Buy + Read More

Implementing a good live chat system is one of the best investments you can make for your company’s website. Read our blog post + Read More

Live chat is the most effective way to reach out to visitors of your website and also provide real-time support. Still, the effectiveness + Read More

In order to improve the customer service experience, the efficiency of your staff and the sustainability of your department, you need to understand + Read More

Having a business website is like shouting through a bullhorn on Times Square. It is difficult to attract people’s attention through all of + Read More

By now, you probably already know that live chat can help increase conversions by gently nudging your website visitors forward through the sales + Read More

Once you’ve installed a live chat application on your website, you may think you’re ready to start accepting chat requests right away. Well, + Read More

So, you’ve made the decision to install live chat software on your website. Great, you won’t regret it. After all, live chat software + Read More

The free template details the questions to ask and the feature requirements to include in a comprehensive live chat software RFP (Request for + Read More