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A Comprehensive Guide to Chatbot Apps In 2020, the North America chatbot software market was valued at $182 million. Fast forward to 2025 and it’s + Read More
A Complete Guide to Omnichannel Customer Support The state of customer service is always changing, and brands must keep up. While offering just + Read More
![A Complete Guide to Improving Customer Service in Government [with Best Practices & Use Cases]](https://www.comm100.com/wp-content/uploads/2022/11/image/png/A-Complete-Guide-to-Improving-Customer-Service-in-Government-with-Best-Practices-Use-Cases-featured-image-1.png)
A Complete Guide to Improving Customer Service in Government with Best Practices & Use Cases The gap between customer service in the public + Read More
How to Improve Credit Union Member Engagement There is no doubt that many consumers look to credit unions for lower fees and higher savings rates, + Read More
Chatbots have steadily grown in popularity to become a key component of customer service today. With an AI chatbot in place, organizations can + Read More
To improve customer service, there’s only one place every company should start – meeting customers’ expectations. Today’s consumers have ever-changing and ever-rising customer + Read More
It’s a difficult enough task for admissions departments to attract students to their university or college at the best of times. Now this + Read More
Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers + Read More
The state of higher education is changing, and the way that admissions teams work to increase university enrollment must change as well. While + Read More
The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to + Read More
As consumer shift from the traditional customer service channels of phone and email towards newer digital channels, organizations are finding that they need + Read More
Looking to improve your customer service? Before you begin making changes to your service delivery and your staffing practices, it’s important to understand + Read More
The relationship between customers and businesses is built around trust. Unfortunately, many organizations are falling short and an incredible 99% of customers now + Read More
Integrating chatbots powered by AI into your business is a fantastic way to keep one step ahead of your competitors and provide superior + Read More
When listing technologies that have shaped the way people communicate, it’s impossible to exclude SMS, or text messaging. 100% of U.S. adults surveyed + Read More
Today’s customers now expect to connect with brands from anywhere, anytime, on any device. To keep up and provide this level of customer + Read More
Comm100 is a complete omnichannel platform that lets organizations provide the very best customer service and support with just one piece of software. + Read More
Thirty years after the first text message was sent in 1992, SMS is more popular than ever – but not just in the + Read More