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In the fast-paced, high-stakes world of the gaming industry, the phrase “adapt or perish” couldn’t be more relevant. As player preferences evolve and + Read More about the game-changer: why omnichannel comms is critical for gaming

Businesses today thrive on efficiency, and the customer service domain is no exception. With the rise of technology, businesses have started to adopt + Read More about a fair guide to the best customer service automation software

The sudden birth of ChatGPT into the mass market has created as many questions as it provides answers.  Hailing from OpenAI’s cutting-edge technology, + Read More about chatgpt customer service – should my team be using it?

71% of consumers expect companies to deliver personalized interactions, according to the latest McKinsey & Co. research. 76% get frustrated when this doesn’t + Read More about the art of customization – 6 top personalized service examples

At first glance, the latest enrollment figures paint a bleak picture. There are over 1.09 million less students in higher education today than + Read More about strategic enrollment management – a helpful starter guide

In today’s customer service and support world, expectations are high. Whether demanding faster responses, more personalization, or greater convenience – customers expect a + Read More about human-bot harmony – perfect the balance of human & bot engagement

There is no doubt that digital transformation in higher education is essential – but there’s also no doubt that many schools are falling + Read More about unlocking digital transformation in higher education – a checklist for success

Across schools in North America, a spotlight has rightfully been put on diversity, equity and inclusion (DEI) within admission practices and policies.  However, + Read More about the pros and cons of standardized testing in higher education

The technological landscape is always on the move and one recent advancement is making waves for the way it is revolutionizing how businesses + Read More about a deep dive into chatbot automation – what is it & why you need it

Dyslexia should be a massive consideration in education, and making learning more accessible for those suffering from the disorder should be a priority + Read More about incorporating live chat into educational programmes for students with dyslexia could revolutionize the face of inclusive education

When Thompson Rivers University reached out to Comm100, its Future Students team was facing the same challenges that almost all admission and recruitment + Read More about how thompson rivers university automates 83% of prospective student inquiries

If you’re reading this blog, you’ve likely come to the realization that your customer service & support operations could benefit from chatbots and + Read More about how to choose a chatbot platform – ask these key questions

Higher education institutions are grappling with a significant mental health crisis among their student population. During the 2020–2021 school year, over 60% of + Read More about college counseling 101 – how to handle caseload overload

College yield rates in North America vary incredibly widely, but it is one of (if not the most) important metrics for admissions and + Read More about what is a good yield rate for colleges & how are the best improving it?

Two months after the language learning model ChatGPT was released to the public, it broke world records. By February of 2023, the chatbot + Read More about ai chatbots are improving customer experience faster than expected

There is no doubt that higher education is facing a mental health crisis. A recent survey found that 50% of college students identified + Read More about lighting the path: how to help college students with mental health issues

The competition for higher education students has potentially never been harder than it is today. Since 2017, postsecondary enrollment in the US has + Read More about 5 marketing strategies to increase enrollment (without blowing the budget)