Digital channels and technology have transformed how customers receive support, and live chat has emerged as one of the most popular communication channels + Read More
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Get the dataDigital channels and technology have transformed how customers receive support, and live chat has emerged as one of the most popular communication channels + Read More
Today’s customer service expectations are at an all-time high, and many organizations are failing to meet the demand. New data outlined in a + Read More
Governments around the world continue to introduce legislation that ensures services are accessible by everyone. This has led public organizations to offer new + Read More
The modern global consumer is impatient, specific about their needs, and more than willing to jump ship to go to another brand if + Read More
One of the driving forces for workers in the public sector is the desire to make a difference. While the work isn’t always + Read More
When you sign up on Netflix, the streaming platform first asks about your preferences regarding languages and genres you’d like to consume. Netflix + Read More
Does your customer service team have big plans for 2022? With the turbulence of the pandemic now settling down, there’s no excuse not + Read More
Connecting with international students is simply not easy, and it has been made even more difficult with the onset of Covid-19. New enrolments + Read More
Live chat is now the most popular customer service channel, and it’s not hard to see why. According to Invesp, live chat is by + Read More
The adoption of omnichannel customer engagement platforms has become critical in achieving customer experience (CX) excellence. According to research by McKinsey, “most Gen Z consumers don’t even + Read More
The origins of customer experience (CX) can be traced back as far as 1990, and arguably even further. Since then, its role in customer + Read More
If you found out that your customers would pay more for a better customer experience (CX), would you consider investing in improving this experience? In + Read More
It’s unarguable that live chat can help improve communication between government and citizens and be a major component of improving customer service government. + Read More
Nearly everyone has come into contact with their government, whether to renew a driver’s license or apply for a police check. Unfortunately, these interactions have become synonymous with poor, + Read More
It’s difficult to keep abreast with the latest customer experience trends at the best of times. 2021 has taken this to another level. + Read More
If you’re reading this, you likely have either just implemented live chat on your website or are thinking about it. If you’re the latter, let us help you make your decision + Read More
The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never + Read More
87% of senior business leaders see customer experience as their top growth engine, and yet only one in three feel prepared to address this. Although + Read More