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As customer service operations continue to digitalize, CCaaS providers are quickly recognizing that a telephone-only offering is restricting customer base and growth. As + Read More about the future contact centre – how ccaas providers can deliver digital with a single partnership

The importance of customer service cannot be understated. It is the third highest reason why consumers switch brands, only sitting behind better deals + Read More about why are contact centres adopting a digital-first strategy?

It’s an exciting but challenging time for IT departments in higher education. The introduction of new technologies into education is rapidly improving the + Read More about the top 4 challenges facing higher education it departments

Chatbots have steadily grown in popularity to become a key component of customer service today.  With an AI chatbot in place, organizations can + Read More about the essential chatbot success metrics

To improve customer service, there’s only one place every company should start – meeting customers’ expectations. Today’s consumers have ever-changing and ever-rising customer + Read More about 5 customer service best practices every successful team follows

It’s a difficult enough task for admissions departments to attract students to their university or college at the best of times. Now this + Read More about how to engage with more prospective students and increase enrollment

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers + Read More about guest blog: 10 chatbot features that make your bot more helpful to customers

The state of higher education is changing, and the way that admissions teams work to increase university enrollment must change as well.  While + Read More about 5 digital strategies that increase university enrollment

The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to + Read More about bringing automation to customer service – 5 chatbot examples for any industry

As consumer shift from the traditional customer service channels of phone and email towards newer digital channels, organizations are finding that they need + Read More about what are the benefits of omnichannel customer service?

Looking to improve your customer service? Before you begin making changes to your service delivery and your staffing practices, it’s important to understand + Read More about agent performance for chat support – 9 metrics for live chat kpis