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The Future of Customer Service, Powered by AI.

Maximize the value of every interaction with our AI-powered customer experience platform, trusted by top brands globally.

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California Department of Corrections and Rehabilitation

iGaming

Higher Education

Healthcare

Technology

Banking & Finance

More…

1,800+
Customers

1,028m+
Interactions

iGaming

Higher Education

Healthcare

Technology

Banking & Finance

More…

1,800+
Customers

1,028m+
Interactions

Explore the Comm100 Product Suite

Connect in real-time with text, audio, video, screen sharing & more

Automate over 80% of all queries with the latest in AI

Track, manage, and resolve customer issues seamlessly

Manage social media, IM, SMS & more - all from one platform

Two-way conversational messaging at scale for SMS, email & IM

Self-serve for customers, detailed help resources for agents

Streamline the queueing experience to cut wait times & improve CX

Digital collaborative voice solution for inbound & outbound calls

Appointment scheduling solution powered by automation

AI powered workflow automation and agent assist tools

Comm100 Success Framework

Analyze

Guided by subject matter experts, we take a deep dive into your business—reviewing communication channels, understanding pain points, and leveraging integration points.

This approach helps you:

Orchestrate your customer interactions seamlessly across all channels
Automate workflows and enhance agent productivity with AI
Build a tailored support strategy that achieves long-term success.

Customize

Unify your communication channels with our customer experience platform, automate interactions with brand-specific Gen AI Chatbots and Agent Assist — our most advanced suggestions engine.

Consolidate your knowledge assets to deliver more personalized Live Chat experiences, spark more engagement with Outreach, and orchestrate dynamic campaigns across all messaging channels.

Mobilize

We train your staff on our unified agent console, onboarding them quickly with industry-specific templates for your AI chatbots.

Personalize agent interactions with a 360° view of customer history and insights with 17+ prebuilt integrations.

Accelerate issue resolution with smart ticketing and routing, ensuring queries land with the right agents for faster, more accurate responses.

Optimize

Custom SLA management ensures consistent service quality. Keep supervisors in control with real-time alerts of any SLA breaches with our customer service software.

Unlock actionable insights with advanced reports to enhance performance, speed up service, and cut costs. Get strategic guidance from our AI architects to continuously refine your service experience.

Comm100: Recognized as a 2024 Leader in Customer Experience

Trusted Across Sectors: Customer Stories

Google FitbitGenerated $6M in net new pipeline in the first year

“Many of the tools we looked at were too focused on customer success and didn’t have the right functionality for B2B sales. Comm100 had a good mix of both and supported our sales use case better than other vendors we evaluated.”

- Joanie Gentile,

Sr. Business Operations Manager

+ Read customer story

University of British Columbia Reduced student wait time by 30%

“We face a high student to advisor ratio, so triaging requests with Comm100 has allowed us to serve more students, more quickly. We automate the simple queries off the top with a chatbot, then pass more complicated questions to live chat.”

- Terina Mailer,

Manager, Academic & Career Advising, UBC Okanagan

+ Read customer story

Global Affairs CanadaChatbot handles 78% of incoming chats

“We wanted to make it easier for our whole stakeholder base to contact us. Comm100 has given us that – every individual can now choose what channel they prefer and get their query answered, quickly and accurately.”

- IT Professional, Global Affairs Canada

+ Read customer story

HSS TrainingAchieved 4.76/5 average CSAT rating

"Switching to Comm100 was a no-brainer for us. Comm100’s reporting capabilities were so much better. The UI is very clear and it’s great being able to customize our whole setup by ourselves in just a few clicks. ”

- Shane Perkins,

Commerce Manager, HSS Training

+ Read customer story