	Live Chat StartupStart Free Trial	Live Chat PlusStart Free Trial	Live Chat UltraContact Sales
Personalization















Pre-chat survey (with custom fields)
Post-chat survey (with custom fields)
Advanced automatic chat invitation
Export chat transcript
Multiple campaigns


Upload your own design for adaptive chat button types

Display chat button on specific domains only



Chat Routing

Chat queue
Route chats by agent
Route chats by department
Route chats by customer priority rank
Route chats by chat campaign
Route chats by skill
Advanced rule-based chat routing
Assign chats by agent capacity
Assign chats by round robin
Assign chats by load balancing
Backup department
For Agents



Visitor chat history
View offline messages


Sent and seen indicators


Visitor typing indicator


View chat transcripts
Visual and audio alerts

Capture visitors






Auto end chats
Group chats by status
Pin chats to the Live Chat tab
Typing sneak peek




Automatic translation
Wrap-up comments and tags
Manual proactive chat

For Managers









Custom fields
Department broadcasting
Custom variables
Custom away status


Advanced rule-based chat routing
Rule-based chat distribution
Restricted words
Analytics



Advanced real time
Availability
Canned message usage
Agent performance
Visitor rating
Pre-chat survey report
Post-chat survey report
Conversion report
Wrap-up report
Queue
Wait time
Chat transfer
Efficiency
Workload
Auto invitation
Manual invitation
Chat source
View reports by campaigns
View reports by department
View reports by agent
View reports by visitor segment
Export report data
Reports by 24/7 or half-hour distribution
Custom report
Integrations


Drupal






Custom variable importing
Agent console extension




Security & Compliance










Credit card masking



Deployment & Support


Email support
Phone support
Guided onboarding
On-premise deployment
Named customer success manager

Add-Ons

AI Agent

Elevate your customer service with an AI Agent that delivers intelligent, 24/7 support — ensuring accurate and friendly interactions.

Context-aware conversations
Guided workflows
Smart clarifications
Adaptive behavior
Seamless escalation

AI Copilot

Supercharge human agent performance with AI Copilot — empowering your team to complete regular tasks smarter and faster.

Relevant suggestions
Smart wrap-ups
Email writer
Summarization
Text enhancements

AI Insights

Gain deep visibility into chat resolutions, customer sentiments, and key behaviors and intents — optimizing future interactions and improving your support.

Spotlights
Sentiment Analysis
Chat Resolution

Ticketing & Messaging

Manage email, SMS, social, and messaging apps — all from one platform

Outreach

Send personalized messages at scale via email, SMS, WhatsApp, and Telegram

Voice

Engage customers with crystal-clear, seamlessly integrated voice calls

Knowledge Base

Deliver instant, easy-to-find answers for customers, agents and AI

Queue Management

Streamline the queueing experience to cut wait times & improve CX

Booking

Empower customers to book appointments or meetings with ease

Contact us to discuss your unique needs, and get a custom quote tailored to your business.

Contact Sales

Frequently Asked Questions

Do I need to buy a Comm100 license for every member of my team?

For our live chat plans (Live Chat Startup, Live Chat Plus, Live Chat Ultra), yes, each agent requires a unique license. For our Omnichannel plans (Omnichannel Plus and Omnichannel Ultra ), the standard package comes with 5 purchased agents. You can buy additional seats if you need more than 5 agents.

Can I pay for Comm100 licenses annually?

Yes. Comm100 offers a discounted price if you pay annually.

I have team members who work remotely, and others who work from home. Can they use Comm100?

Absolutely! Whether you install Comm100 on a private server or in the cloud, your agents can log in from anywhere.

Can I upgrade to a different package if my needs change?

Yes. You can upgrade to take advantage of Comm100 capabilities not available in your package at any time. You can do it yourself in the app, or contact us for assistance.

Are multi-year contracts available?

Yes. Please discuss your needs with your account executive.

Do you offer a discount for non-profit organizations?

Yes, please talk to your account executive for details.

In which currencies do you invoice or accept payment?

Comm100 accepts payments in US and Canadian dollars.

Is my purchase subject to any tax like GST or VAT?

Canadian customers may be charged applicable tax including GST/HST, QST and PST.

Which payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, ACH, Wire transfers, and corporate check.

Is my purchase subject to any tax like GST or VAT?

Canadian customers may be charged applicable tax including GST/HST, QST and PST.

What is your refund policy?

Customers on a monthly billing cycle can cancel their subscription at any time but will be charged in full for the unused portion of the current month.

Still have questions? Contact our sales team to get the answers!

Contact Sales