Search results for: survey

Live chat grows up Once an experiment in online engagement, live chat has matured to be a proven digital engagement channel driving sales, + Read More

Most companies would agree that excellent customer service is a crucial aspect of running a business. A simple conversation between a customer service + Read More

Customer care is an integral part of any successful business. After all, potential or loyal customers will often engage with customer care teams + Read More

Now more than ever, live chat is the channel of choice for communications between organizations and the customers they serve. In fact, over + Read More

Friction is everywhere in life, and it impacts us from the time we wake up until we go to sleep. But how can + Read More

At its core, running a successful business requires earning more than you spend. Even if you have the best product or service in + Read More

It’s 2018, and customer expectations are changing faster than ever. Consumer patience is dwindling; we want better, more accessible products, and everything that + Read More

The decision to take on chatbot customer service is an exciting one for companies. Like with any new initiative, there are a series + Read More

The picks on this month’s series of best CX Posts cover a wide variety of topics focused mostly on the future of customer + Read More

When it comes to doing business in 2018, according to a current Forrester report, the trust of the modern consumer is at an + Read More

Introduction Technology is changing many roles in business – even the roles of the people who are responsible for implementing it. As software + Read More

With the World Cup in full swing, now is probably the perfect time to talk about one of the essential elements of any + Read More

Trade shows are a fantastic place to get up to date on all of the latest technology, best practices and ideas in your + Read More

Introduction We’ve heard it so many times it’s become a cliché: “The early bird catches the worm.” For retailers, this old saying rings + Read More

Welcome to the first of a new series of monthly posts where I will be looking at the best of Customer Service, Customer + Read More

High employee turnover is a problem many executives face – and an expensive one too. It costs 21% of an employee’s salary to + Read More

The use of chat in serving customers is snowballing, and there is quite a bit of evidence around to understand why. Chat in + Read More

Introduction In the news and on social media, it seems like there’s a war raging between the generations. Baby Boomers have accused Millennials + Read More