CHATBOT PLATFORM & AUTOMATION TOOLS

AI so capable, you’ll forget it’s a bot

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Automate over 80% of all queries

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Deliver accurate & consistent support you trust

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Adopt the latest AI & Gen AI technology

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A chatbot platform for all your automation needs

Comm100 provides chatbot solutions for all your automation goals and resources – from the very latest Generative AI tech to the most advanced NLP models. Comm100’s chatbot platform has you covered.

Generative Answers Chatbot

Using the latest in Generative AI & NLU, Generative Answers Chatbot delivers dynamic, human-like messaging to resolve customer queries. Unique to other Gen AI bots, this advanced chatbot software is also trained on your content so it’s highly accurate and reliable.

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Custom Answers Chatbot

Looking to automate a high percentage of support queries without compromising on service quality? You need Custom Answers Chatbot. Powered by the latest NLP and LLM models, this chatbot solution provides personalized, highly accurate assistance so you can increase support capacity without increasing headcount. You’ll wonder how you ever lived without it.

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Task Bot

Task Bots are simple to build customer service bots with no coding or technical expertise required. They help you automate FAQs, book meetings, and capture contact information so your agents can focus on more important tasks at hand. And did we mention they let you deliver 24/7 support to increase engagement too?

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Voice Bot

Powered by AI and natural language (NLP), Voice Bot communicates with customers via speech through your digital voice and telephony channels. With this chatbot solution at hand, call volumes and wait times will drop, and customer satisfaction will fly high. Give your customers the fast, 24/7 support they expect.

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Agent Assist

This powerful AI chatbot software helps your agents respond to customers more quickly and accurately. It reads and understands incoming questions and instantly suggests answers to the agent who can send the response with one click. Simple yet effective, this AI tool improves agent efficiency and customer satisfaction.

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Test drive Comm100’s chatbots

Put Comm100’s chatbot solutions to the test by trying them out for yourself and seeing our chatbot software could help your team.

Turn conversations into resolutions

Flexible integrations

Comm100‘s chatbot platform offers many off-the-shelf integrations and a flexible API to add even more capabilities to your bot. Connect with Zendesk Live Chat so agents can step, or use third-party engines like IBM Watson to build the bot. This is what you call a flexible chatbot platform.

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One chatbot, every channel

Your customers don’t just expect support on your site. They want it on social media, SMS and in-app too. With Comm100‘s chatbot solutions, you can simply build one bot and launch it across all your channels. And did we mention it can be deployed on-premise or on the cloud? Only with Comm100.

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Inclusive services & support

Our team of expert AI architects is your team too. They will help you design and build your chatbot platform, alongside regular check-ins to continually optimize its performance. With an onboarding CSAT of 98%, let us take care of the plumbing so you focus on your customers.

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Chatbot solutions that your agents and customers will love

“I don’t have a computer science or programming background so finding chatbot software that was simple to build and code-free was crucial – and Comm100 Chatbot delivered on this… I built our bot from scratch with no technical knowledge. I think anyone who has a social media account can build a Comm100 Chatbot.”

– Lachlan Todd, Communications & Systems Coordinator, Thompson Rivers University

“Comm100’s chatbot solutions have allowed us to not only effectively manage the increase in chat volume, but it’s also saved us a considerable amount of money by not having to hire a lot more agents.”

– Richard Branson, COO, Tangerine

“The process of building the chatbot was great. We’ve had a very positive relationship with Comm100 for over five years and their chatbot team was as helpful as ever. They supported us throughout the build and deployment and gave us a lot of advice and best practice to make sure that our chatbot is a success.”

– Jasmina Duric, Manager of E-Services and Support Department