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CUSTOM ANSWERS CHATBOT

The most advanced NLP chatbot for accuracy & personalization

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Proven success with industry leaders

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GE APPLIANCES
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Your most valuable team member

It’s simple – Comm100’s NLP chatbot can automate 80%+ of queries with complete accuracy, personalization, and scalability.

Powered by the most sophisticated NLP models, this multilingual chatbot increases support capacity and quality by independently resolving queries & automating workflows.

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Slash support volumes

Comm100’s NLP chatbot can manage all of your common queries and tasks. This allows you to increase support capacity and let your agents focus on more complex tasks that need the human touch. This is how we guarantee ROI.

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Enhance engagement

Your customers have high expectations. Expectations that can only be cost-effectively met with the most advanced AI chatbot. Deliver instant, convenient, and 24/7 support with Comm100’s NLP chatbot that will keep your customers engaged and loyal.

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Gain complete control

By combining the most advanced AI chatbot with an easy-to-use interface, Comm100’s NLP chatbot gives you the confidence, consistency, and control you need to take full advantage of everything that AI has to offer.

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“With so many chat requests, we needed our bot to handle as many chats as possible. With machine learning, the more you use it and train it, the better it becomes. And it’s worth it. At first, the NLP chatbot was resolving around 50% of chats, and now on some days it’s handling more than 90% which is exceptional.

– Richard Branson, COO, Tangerine

Resolve unique problems with a personalized touch

Adaptable integrations

Adaptable integrations

Connect the NLP chatbot with off-the-shelf and custom integrations for greater capabilities and personalization, as well as chatbot webhooks for real-time support.
Multilingual chatbot

Multilingual chatbot

Comm1000's multilingual chatbot can understand and respond in 55 languages so your customers can speak in their most comfortable tongue - and you can increase your customer base with an expansive multilingual chatbot.
1 bot build, multiple channels

1 bot build, multiple channels

Build one Comm100 NLP chatbot and deploy it across all your key channels - live chat, SMS, Facebook, Twitter & WhatsApp for Business. Now that's handy.

Precision in every interaction, protection in every transaction

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Complete security

Comm100 offers unparalleled enterprise-grade security that meets international security, privacy & compliance benchmarks, including for regulated industries. It’s what you’d expect from the most advanced AI chatbot.

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Quick build, flexible deployment

Create a NLP chatbot with no technical expertise with an intuitive drag-and-drop flow builder. And did we mention you can deploy the most advanced AI chatbot on-premise or on the cloud?

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Continuous improvement

The most advanced AI chatbot continually learns and improves from past interactions. Comm100 maximizes this with self-modifying ML algorithms, the best AI and NLP models & many LLMs.

The Complete AI Bot Experience

Custom Answers + Generative Answers

You can build unlimited flows into your Custom Answers Chatbot – but there’s always a question you never expected. For these queries, you need Comm100 Generative Answers Chatbot. When an answer can’t be found, this bot will utilize Generative AI to fill in any gaps and help to find a resolution.

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“I don’t have a computer science or programming background so finding a chatbot that was simple to build and code-free was crucial – and Comm100’s multilingual chatbot delivered on this. With a little learning and guidance from Comm100’s bot architect team, I built our bot from scratch with no technical knowledge.”

Lachlan Todd, Communications & Systems Coordinator, Thompson Rivers University

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Comprehensive AI Chatbot reporting

Comm100 provides a robust reporting suite with many pre-built and easily exported reports. Accurately measure the performance of your NLP chatbot and prove its ROI.

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Sentiment Analysis – identify the tone and emotional state of every message a visitor sends in real-time to mitigate risks and find areas of improvement.

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Answer Confidence – track your NLP chatbot’s answer accuracy and helpfulness, viewed by time, site, campaign, or bot for continual enhancement.

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Chatbot vs Agent – compared your NLP chatbot and agent chat performance for workload, efficiency, and visitor satisfaction.

Comm100’s chatbot packages

Pick the package that best suits your automation progress and goals from Comm100’s suite of chatbots, including Generative and NLP chatbots.

Generative Answers Chatbot

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Generative Answers Chatbot

Chatbot Plus

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Generative Answers Chatbot

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Custom Answers Chatbot

Chatbot Ultra

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Generative Answers Chatbot

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Custom Answers Chatbot

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APIs & Webhooks

All Inclusive Bot Plan

The All Inclusive Bot Plan is the complete chatbot & automation package. It’s everything you need – software, setup, support, and more – all from just one specialist partner.

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Generative Answers & Custom Answers Chatbots

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Unlimited intents and answers

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Complete bot setup, training and configuration

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Out-of-box integrations (Slate, Salesforce, Dynamics365, Canvas)

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Dedicated CSM for quarterly business & product roadmap reviews

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Dedicated AI Architect for monthly bot maintenance

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24/7 technical support – 15-minute response time

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Access to product release beta programs

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Seat on Comm100’s Customer Advisory Board

Human-bot harmony

Blend the bond of human support with the efficiency of chatbot automation.

Human agents develop personal connections and solve complex issues. NLP chatbots provide essential efficiency and scalability. Only Comm100 can help your organization create the perfect balance.

What Comm100 chatbot success can look like for you

Adopted Comm100 Live Chat & Chatbot across 5 departments

Product used

  • Live Chat
  • Chatbot
Customer Stories

Thompson Rivers University

"The beauty of Comm100 is that every channel can be connected into one platform so we can connect with and support more students, more efficiently."

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Hit 1683% ROI with Comm100 Live Chat & Chatbot

Product used

  • Live Chat
  • Chatbot
Customer Stories

IMAGINiT

"The Comm100 team has been awesome... I really like having a dedicated person for customer support so I can so easily and quickly get an answer to my question."

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Low CSATs recovered to a stellar 4.5/5 with implementation of Comm100 Live Chat & Chatbot

Product used

  • Live Chat
  • Chatbot
Customer Stories

Canadian Blood Services

"As the telephone channel was becoming less and less popular, live chat has enabled us to reach a whole new audience that we otherwise were missing out on."

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Improved recruitment with Comm100 Live Chat & Chatbot

Product used

  • Live Chat
  • Chatbot
Customer Stories

Cambrian College

"The help and guidance from Comm100 during the development of our chatbot has been fantastic!"

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Get started today

Join thousands of organizations who have achieved human-bot harmony with Comm100.

Resources to get you and your team ahead

Expand your knowledge and your multilingual chatbot’s performance with our in-depth guides, best practices, and tools.

Featured img-AI powered chatbots-Creating and designing Intents and Flows

Webinar

AI-Powered Chatbots – Creating and Designing Intents & Flows

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Webinar

How to Leverage Automation and AI with Comm100

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Customer Story

Californian County Court Automates 65% of Chats by Upgrading to Comm100 AI Chatbot & Live Chat

Chatbot Statistics Resources

Report

9 Essential Chatbot Statistics 2024

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Webinar

Getting More Out of Comm100

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Video

Human-Bot Harmony for Higher Education