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PACKAGING AND PRICING

Find the perfect solution to fit your needs

  • Live Chat
  • Bot
  • Ticketing & Messaging
  • Outreach
  • Queue
  • Voice
  • Booking

Live Chat Startup

$31USD/agent/month

Start Free Trial
  • Live Chat
  • Configurable chat button and window
  • Multi-language chat
  • Real-time visitor and agent monitoring
  • Canned messages
  • Pre-chat survey (no custom fields)
  • Accept chats automatically
  • Transfer chats to agents
  • Team chat (agent-to-agent)
  • Offline message form
  • Set agent’s maximum simultaneous chats
  • Basic reporting
  • Auto proactive chat (invitation) - simple
  • Push page
  • Ban visitors
  • Visitor rating
  • 12 months data storage

View full feature comparison

Live Chat Plus

$55USD/agent/month

Start Free Trial

Everything in Live Chat Startup, plus:

  • Audio-video chat
  • Remove "Powered by Comm100"
  • Multiple campaigns
  • Role management
  • Custom fields
  • Offline message report
  • View reports by campaigns
  • Pre-chat survey (with custom fields)
  • Post-chat survey (with custom fields)
  • 24 months data storage

View full feature comparison

Live Chat Ultra

chatbot icon
Contact Sales

Everything in Live Chat Plus, plus:

  • Dynamic campaigns
  • Advanced reporting
  • Custom variables
  • Shift
  • Advanced chat routing
  • Conversion
  • Named customer success manager
  • On-premise deployment
  • Guided onboarding
  • Agent/Visitor single sign-on
  • Rule-based chat distribution
  • Custom CSS for visitor side windows
  • 24 months data storage

View full feature comparison

Generative Answers Chatbot

Contact Sales
  • Generative Answers Chatbot
  • Unlimited answers
  • Unlimited intents
  • Automatic content indexing
  • Latest Generative AI technology
  • Web page & document indexing
  • Comprehensive reporting
  • Transfer chat
  • Auto chat translation

Chatbot Plus

Contact Sales
  • Generative Answers Chatbot
  • Custom Answers (NLP) Chatbot
  • Flow builder
  • Built-in small talk
  • Smart triggers
  • NLP bot Entity & Prompts
  • 3rd party bot engine
  • API
  • Agent can monitor bot conversation
  • Transfer chat
  • Contact agent option
  • Reassign ticket assignee

Chatbot Ultra

Contact Sales

Everything in Chatbot Plus, plus

  • APIs
  • Webhooks
  • Send a form
  • Collect Variable data
  • Collect Info (Collect name, email, phone, company, comment)
  • Collect location
  • Book meetings (Calendly, Micorsoft bookings)
  • Salesforce actions (Create a record, Find a record, Find a record by SOQL)
  • Dynamics 365
  • Webhook
  • Condition
  • Visitor SSO login
  • Change language
  • Sentiment analysis

Voice Bot

Contact Sales
  • SIP Integration
  • Twilio Integration
  • Voice Bot
  • Multi-language bot
  • Voice Bot Sentiment
  • Speech Recognition
  • Collect variable data

Ticketing Plus

Contact Sales
  • One channel of your choice
  • Advanced password policies
  • Conversation list
  • Conversation info & history
  • Direct assignment
  • Comprehensive search
  • Batch Action
  • Block Sender
  • Canned Messages
  • Merge tickets
  • Internal notes
  • Simple routing
  • Export report data
  • 12 months data storage

Included Services

  • Configuration to launch
  • Onboarding and training

Ticketing Ultra

Contact Sales

Everything in Ticketing Plus, plus:

  • One more channel of your choice 
  • Agent login IP restriction
  • Audit logs
  • Custom tags
  • Custom views
  • Custom fields 
  • Working time & holidays
  • Rule-based ticket distribution
  • Advanced routing rules
  • Analytical Reports
  • 12 months data storage

Included Services

  • Configuration to launch
  • Onboarding and training

Outreach (Email)

Contact Sales
  • Email
  • Audit logs
  • Set agent permission
  • Advanced password policy
  • Conversation info & history
  • Direct assignment
  • Comprehensive search
  • Rich text editor
  • Message records
  • Email campaign
  • Dynamic info
  • Scheduled sending
  • Contact management
  • 12 months data storage

Included Services

  • Configuration to launch
  • Onboarding and training

Outreach (SMS)

Contact Sales
  • SMS
  • Audit logs
  • Set agent permission
  • Advanced password policy
  • Conversation info & history
  • Direct assignment
  • Comprehensive search
  • Rich text editor
  • Message records
  • SMS campaign
  • Dynamic info
  • Scheduled sending
  • Contact management
  • 12 months data storage

Included Services

  • Configuration to launch
  • Onboarding and training

Outreach (WhatsApp)

Contact Sales
  • WhatsApp
  • Audit logs
  • Set agent permission
  • Advanced password policy
  • Conversation info & history
  • Direct assignment
  • Comprehensive search
  • Rich text editor
  • Message records
  • WhatsApp campaign
  • Dynamic info
  • Scheduled sending
  • Contact management
  • 12 months data storage

Included Services

  • Configuration to launch
  • Onboarding and training

Queue

Contact Sales
  • Agent login IP restriction
  • Agent single sign-on
  • Advanced password policies
  • Audit logs
  • Departments
  • Role Management
  • Location customization
  • Dedicated queue link
  • Pre-queue customized fields
  • Agent resources allocation
  • Working hours & holidays
  • Language settings
  • SMS notification
  • SMS sender integration
  • 24 months data storage

Included Services

  • Configuration to launch
  • Onboarding and training

Voice

Contact Sales
  • Agent login IP restriction
  • Agent single sign-on
  • Advanced password policies
  • Inbound queue
  • Auto distribution
  • Inbound call
  • Outbound call
  • Wrap-up time
  • Flexible call flows
  • Operating schedules
  • Smart routing
  • Multiple phone lines
  • Cross-channel support
  • Opt-in/out recording
  • Voicemail
  • Auto answer, hold, mute, transfer
  • Tickets auto-generated
  • 24 months data storage

Included Services

  • Configuration to launch
  • Onboarding and training

Booking

Contact Sales
  • Booking page customization
  • Service page localization
  • Dedicated links for booking page, service and agents
  • Agents availability
  • Pre-booking customized fields
  • Work hours and holiday for service
  • Email notifications
  • Custom language
  • Calendar view
  • Team's appointments overview
  • Service preferences
  • 24 months data storage

Included Services

  • Configuration to launch
  • Onboarding and training

Omnichannel Plus

Contact Sales

Everything in Live Chat Plus, plus:

  • Generative Answers Chatbot
  • 1 Task Bot
  • Email
  • Twitter
  • Facebook
  • Instagram
  • WhatsApp Business
  • Knowledge Base
  • Standard Integrations
  • Contact management
  • 36 months data storage

Included Services

  • 3 training sessions
  • Configuration to launch
  • Onboarding and training

Bot Actions

  • 50k actions/month

View full feature comparison

Omnichannel Ultra

Contact Sales

Everything in Live Chat Ultra, plus:

  • Generative Answers Chatbot
  • 1 standard Custom Answers (NLP) Chatbot
  • 1 Task Bot
  • WeChat
  • LINE for Business
  • Telegram
  • Internal ticketing
  • 36 months data storage

Included Services

  • 3 training sessions
  • Configuration to launch
  • Bot onboarding and training

Bot Actions

  • 50k Task Bot actions/month
  • 50k NLP Chatbot actions/month
  • NLP Chatbot staging environment

View full feature comparison

Custom

Contact Sales

Get a solution configured to your specific needs (any of the below channels starting from $10 month/agent) 

  • Generative Answers Chatbot
  • Custom Answers (NLP) Chatbot
  • Email
  • SMS
  • Twitter
  • Facebook
  • Instagram
  • WhatsApp Business
  • Knowledge Base
  • WeChat
  • LINE for Business
  • Telegram
  • Internal Ticketing

Additional Add-Ons

task bot

Task Bot

Task Bot is a predefined workflow on your website that replaces boring web forms and routine chat requests with smart, fun, and interactive bots that are easy to build and use.

Available for all plans.

Voice Bot

Messenger

A secure asynchronous messaging solution to provide you with flexible, anytime support.

Available for all plans.

Outreach icon

Custom Reporting

Create your own reports using the dimensions and metrics of your choice and decide how they should be displayed. More flexibility in setting data filters, applying visualizations, and analyzing objects and performances.

Available for all plans.

Agent Assist

Agent Assist

Agent Assist monitors your conversations, understands the questions visitors ask, and suggests the answers from your knowledge base, canned messages, and chatbot intents.

Available for all plans.

Comm100 Product Tours

Want to learn more about what the Comm100 platform can do? Our product tour videos are the place to start.

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Frequently Asked Questions

Do I need to buy a Comm100 license for every member of my team?

For our live chat plans (Live Chat Startup, Live Chat Plus, Live Chat Ultra), yes, each agent requires a unique license. For our Omnichannel plans (Omnichannel Plus and Omnichannel Ultra ), the standard package comes with 5 purchased agents. You can buy additional seats if you need more than 5 agents.

Can I pay for Comm100 licenses annually?

Yes. Comm100 offers a discounted price if you pay annually.

I have team members who work remotely, and others who work from home. Can they use Comm100?

Absolutely! Whether you install Comm100 on a private server or in the cloud, your agents can log in from anywhere.

Can I upgrade to a different package if my needs change?

Yes. You can upgrade to take advantage of Comm100 capabilities not available in your package at any time. You can do it yourself in the app, or contact us for assistance.

Are multi-year contracts available?

Yes. Please discuss your needs with your account executive.

Do you offer a discount for non-profit organizations?

Yes, please talk to your account executive for details.

In which currencies do you invoice or accept payment?

Comm100 accepts payments in US and Canadian dollars.

Which payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, ACH, Wire transfers, and corporate check.

Is my purchase subject to any tax like GST or VAT?

Canadian customers may be charged applicable tax including GST/HST, QST and PST.

What is your refund policy?

Customers on a monthly billing cycle can cancel their subscription at any time but will be charged in full for the unused portion of the current month. 

Have more questions?

We are always happy to help

Let’s Talk