ISO 27001 Compliant Customer Service Software

At Comm100, we believe in protecting our customer’s data and network to the highest possible security standards. That is why we are proud to be ISO 27001 certified. ISO 27001 is an independent, internationally recognized assessment of a company’s data security standards that protects the confidentiality, integrity, and availability of information assets. You wouldn’t settle for anything less from your omnichannel customer engagement platform vendor, would you?

Verified ISMS

Comm100 implements and maintains a rigorous Information Security Management System (ISMS) that is compliant with the ISO 27001 standards. Our ISMS helps protect all forms of information by identifying potential information risks, defining mitigation methods, and implementing risk management and treatment protocols.

Comm100’s complete risk assessment is enacted in accordance with stakeholder expectations, and all security controls are adequately and proportionately distributed so that our customers can rely on them with total confidence. We undergo an annual third-party evaluation to ensure we remain compliant with the ISO 27001 standards.

Secure infrastructure

One of the biggest threats to information security is data breaches caused by external cyber-attacks. These can compromise customer information, overwhelm systems, cause downtime, and result in painful damage control expenses. Comm100 is designed to keep your data safe from outside forces with the most secure infrastructure available. To be ISO 27001 compliant, Comm100 implements and maintains system hardening according to the Center for Internet Security (CIS) benchmarks for facilities, network, servers for complete protection.

Vetted internal processes

ISO 27001 compliancy for customer service software vendors ensures data protection, both internal and external. Comm100’s information security culture enforces strict standards in our day-to-day operations and processes. Internal development training ensures that employees are aware of information security risks. Controls such as role-based access control, IP restriction, and permission application and revocation processes are in place to limit access to information to pre-approved, authorized parties only.

Tier-1 data storage

Comm100 partners with industry-leading data centers and IaaS (Infrastructure as a Service) such as Aptum, TeraGo, AWS and Microsoft Azure. These data centers and IaaS providers were chosen for their commitment to uptime, redundant power sources, and top security features. Our partner data centers provide tier-1 levels of network redundancy, power backup, secure facilities, redundant cooling systems, climate control, CCTV monitoring, biometric security features, and other protection.

Industry-leading Uptime

Comm100’s platform offers the highest possible availability, keeping your core live chat service online even during scheduled maintenance or unexpected system downtime. Our rigorous commitment to uptime is compliant with ISO 27001 standards, and keeps ongoing chats and conversations intact without compromise.

Constant improvement

Thanks to our validated risk management procedures, Comm100 can respond to evolving information security risks. With 24/7 monitoring and an incident response plan, Comm100 activates alarm features to notify our information security team of suspected incidents in real-time. By ensuring that potential risks are noticed and acted upon immediately, Comm100 keeps sensitive information out of the hands of cyber-attackers. Our incident management protocols predict and prevent future threats by preserving evidence from incidents and regularly strengthening communication and operations security.

Our ISO 27001 certification is your assurance that Comm100 adheres to the highest standards of security and performance for software development, deployment, and maintenance. We think you – and your customers – are worth it.

We take security and privacy seriously. Check out all our compliances and certificates.

Explore more