It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.

Get the data

Features | Personalization

Customize your live chat setup with no compromises

customization hero banner

Comm100 offers unparalleled live chat customization. With hundreds of live chat settings for UI, design, routing, and integrations – you can craft a highly personalized live chat experience tailored to your goals, team and customer needs.

Comm100 offers unparalleled live chat customization. With hundreds of live chat settings for UI, design, routing, and integrations – you can craft a highly personalized live chat experience tailored to your team’s and customers’ needs.

Chat button and window styles

Comm100 offers three chat button styles – adaptive, image, and text link – so you can ensure it fits your brand, website style, and attracts visitor attention. You also get a customizable live chat window – choose a color, style, background, and header – or personalize with your own CSS.

Chat button and window styles
Offline message window

Offline message window

Choose what information you want collected in your offline message window, and specify which email addresses offline messages are sent to. Alternatively, you can redirect your visitors to your own contact form when you go offline for complete live chat customization.

Proactive chat invitation styles

With Comm100’s custom live chat, you can manually invite target visitors to chat with you, or set up rules to automatically send chat invitations. Choose from three different invitation styles and use your own images and greeting messages to boost engagement.

Proactive chat invitation styles
HSS_Logo

“The decision to choose Comm100 Live Chat was straightforward in the end. The software’s ease of use really stood out to us – we can create our own chat buttons, window design, and pop-ups, all in an instant without any coding or programming knowledge. It’s so simple, fast and flexible.

– Nicola Lomas, Live Chat Manager, HSS Hire

Pre-chat survey image

Pre-chat survey

Set up a pre-chat survey to collect information about the visitor and their query before chatting for more helpful and efficient support. Based on the information provided, you can also automatically direct chats to relevant departments or agents within Comm100’s rich live chat settings.
Post-chat survey image

Post-chat survey

Post-chat surveys are essential live chat customization tools. Gain insights into your team’s performance by inviting visitors to complete a survey after chatting. Design it how you want, with custom CSS, NPS survey, ratings, comments, and more.
Auto-translation image

Auto-translation

Comm100’s built-in auto translation lets you speak with visitors in their language, helping you meet the needs of international visitors and expand your reach. This is live chat customization at its best.
Dynamic design image

Dynamic design

You can dynamically change your live chat designs for different customer segments or websites. This offers flexibility when you want to have unique live chat designs for different purposes and create custom live chat setups.

Get started today

Join thousands of organizations who have achieved human-bot harmony with Comm100.