Comm100 Outreach and Contact Management

Conversational outbound messaging at scale.

Comm100 Outreach is a two-way conversational outbound messaging system that allows you to support your customers on the most popular communication channels – SMS, Email, and WhatsApp.

Deliver automated, bulk and personalized messages to your customers, and engage in personal, two-way conversations to deliver the very best support – all from one outbound messaging platform. Adopt Comm100 Outreach to support your customers whenever and wherever they want it. 

Meet your customers where they are

Comm100 Outreach provides an important tool for you to reach customers and for your customers to reach you, helping you to drive more effective results and significantly engage your customers in a way that attracts attention and promotes action. Next time you want to capture your customers’ attention, don’t change your message - change where you say your message with outbound messaging.

Develop relationships and build loyalty

Comm100 Outreach offers you the fast track to connect with your customers by sending messages directly to their phones, providing them with support at every stage – whether notifying them about deadlines and upcoming events or letting them know about new offers and sales. Show that you care by meeting your customers’ needs and wants before they even need to ask. You can also choose what mobile number or email address your outbound messaging comes from to help build customer trust.

Efficient contact management

Your contact information is no longer hard to record. To keep your operations efficient and organized, we’ve launched new Contact Management within the Comm100 platform. This lets you easily create, import, and store your contacts, as well as track information about your customers and prospects. Most importantly, it allows you to speed up the process of selecting your audience so you can always deliver targeted outbound messaging.

Adopt Comm100 Outreach to support your customers whenever and wherever.

Customized communication, personalized engagement

Personalization is essential in today’s marketing, and Comm100's outreach messaging empowers you to achieve this. With Outreach, you can send tailored outbound messaging to targeted groups of customers by customizing messages based on data within your Contact Management. You can also schedule messages to be sent at the most effective times. Provide your customers with information and resources, and guide them along with their journey by engaging them with intelligent customer support.

Real-time messaging and ticketing combined

By taking advantage of Comm100’s fully integrated AI-powered customer engagement platform, Comm100 Outreach combines the benefits of real-time support and the efficiency of ticketing. While you can respond immediately to messages or follow up later - either by a chatbot or by a designated agent - with detailed answers through multiple channels on Comm100’s ticketing system. Better yet, if a customer already has an open ticket in the system, the message is attached to this so there’s no duplication or wasted time.

Lower cost, easier life

Comm100's outreach messaging is typically provided as a cloud service, with no additional on-premises infrastructure required. It isn't reliant on proprietary software embedded within a specific vendor’s technology so there are no additional infrastructure costs.

Read about more key features in our Outreach and Contact Management Solution Sheet!

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