Secure live chat

Security and privacy are non-negotiable.

SOC 2 Type II compliant

Comm100 is SOC 2 Type II compliant, so you can be confident in your live chat security. SOC 2 certification denotes the highest degree of excellence in security, availability, processing integrity, confidentiality, and privacy of customer data.

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ISO 27001 compliant

When it comes to your customers’ private data, there’s no room for compromise. Comm100 adheres to the highest international standards for network security and data protection for the most secure live chat. Because a breach is never a situation you want to confront.

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PCI DSS compliant

The Comm100 platform prevents unauthorized disclosure and use of cardholder data in full compliance with PCI DSS requirements. That’s peace of mind that both you and your customers can count on with secure PCI live chat.

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HIPAA compliant

If you’re in the healthcare industry or you serve organizations that deal with Personal Health Information (PHI or ePHI), then you need HIPAA compliant live chat. Trust Comm100’ secure live chat to deliver complete security.

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GDPR compliant

With customers around the world, Comm100 adheres to a range of global, regional, and local compliances, including GDPR for the European Union. Comm100 Live Chat and the full platform is GDPR compliant so you and your customers can rest easy knowing that your data is safe and accessible as required by current EU standards.

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PIPEDA

PIPEDA is a Canadian federal privacy law that sets out the rules for how businesses can collect, use, and disclose personal information. As a proud Canadian company with hundreds of Canadian customers, Comm100 is fully PIPEDA compliant so our customers can gain their customers’ total trust.

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Credit card masking

When enabled, you can mask credit card numbers sent directly through the chat window or within any messages sent from integrated channels (Facebook/Twitter/Email/SMS/WhatsApp for Business/WeChat) to protect their data privacy. Card numbers are submitted through the PCI form to ensure security.

Visitor Single Sign-On (SSO)

Visitor SSO allows you to authenticate customers before they start a chat, ensuring every customer participating in chat has proven their identity so you can feel confident in having secure live chat. You also get customer account details in the chat console to provide faster resolution and more personalized service.

LDAP authentication

Crossing platforms and accounts is not only confusing, but a waste of time. With the Lightweight Directory Access Protocol (LDAP) authentication, agents can log in with a single user ID to all working platforms, eliminating the need for various usernames and passwords.

Password policy

Password Policy is a set of password related rules designed to enhance your account security. You can set rules for password length, complexity, expiration date, change frequency, and login attempts for the tightest live chat security.

Two-Factor Authentication

Your data security continues to be a top priority for us. Comm100 Two-Factor Authentication is a security process in which two different authentication factors need to be provided to verify your identity when enabled. It helps protect your account from unauthorized access by requiring a second authentication method in addition to your password.

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IP restriction

Easily control access to the Comm100 dashboard and agent console by restricting logins to specific IPs/IP ranges.

TLS encrypted

All network communication in your live chat account is TLS encrypted to ensure account privacy and data integrity – Just another way that Comm100 ensures compliant live chat.

CAPTCHA verification

Comm100 allows you to make CAPTCHA verification a required step before starting a live chat. This ensures your agents will always chat with real people not spam bots to enhance live chat security. Comm100 also uses CAPTCHA to enhance login security. After a certain number of failed login attempts into the Comm100 platform, users will be required to complete a CAPTCHA test before another attempt.

Audit logs

Audit logs allow you to track all agent activities as well as all changes made to your system, providing accountability and protection across the board.

Secure data center

We use world-class data centers to host our server farm. Our data centers have state-of-the-art security measures and are compliant with standards of SSAE 16, CSAE 3416, and ISAE 3402.

Secure File Upload

Achieving highly secure file uploads has a significant impact on your reputation and bottom line. Thus, we help auto-scan all the files and cancel the uploading if any suspicions are found to buffer you from any potential vulnerabilities and prevent malicious uploads from exploiting your system.

WCAG compliant

Providing world class customer service means accessibility for all. Our live chat platform fully meets WCAG 2.1 AA accessibility standards.

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TX-RAMP compliance

Comm100 is compliant with TX-RAMP (Texas Risk and Authorization Management Program), allowing state agencies and public higher education institutions in the State of Texas to adopt Comm100 in line with the latest security regulations.

For a complete overview of Comm100’s security practices and features, download our white paper.

Download Security White Paper