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Email is a tried-and-true customer service channel, perfect for allowing customers to describe their request in detail and for giving you the time you need to respond. Comm100’s email management software gives you the organization, efficiency, and automation that every team needs.
Whether through a simple link or a more advanced web form, your customers can email you anytime, anywhere with Comm100’s complete email management software.
Thanks to its advanced routing and tracking capabilities, easy collaboration, and response policy enforcement, Comm100’s email management gives you more control and visibility than a regular inbox and makes issue resolution a breeze.
The Comm100 agent console is your one-stop shop for support queries – through email and every other digital channel you use too. After all, that’s what omnichannel customer service is all about!
No matter which email management tool you’re currently using for day-to-day business, it’s not designed for collaboration and issue tracking like Comm100. Powered by a toolkit that your agents will love, Comm100’s email management software is your one-stop-shop for efficient email support.
Sometimes email isn’t the best channel for responding to your customers. For those times, your agents can easily and seamlessly transfer the conversation to social media or SMS – all from the same agent console. What could be easier?
Email management software is a core component of the Comm100 Omnichannel platform. Get complete coverage of every digital channel you need to serve your customers right.
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