Live webinar: Cut costs, grow revenue - Discover the new Comm100 AI trifecta ✨
Register now
Live webinar: Cut costs, grow revenue - Discover the new Comm100 AI trifecta ✨
Register now
Unify. Engage. Delight.
Supercharge your customer support with AI-powered messaging and ticketing.
Manage all your interactions—from email and SMS to social media and instant messaging—in one central inbox.
Seamlessly switch between channels, deliver personalized messages at optimal times, and run engaging campaigns with targeted offers directly on SMS, Email, WhatsApp and Telegram.
Set your rules, configurations and workflows and experience a new level of efficiency.
Effortlessly navigate between messages from multiple channels, analyze context, and respond through an all-in-one support platform.
Integrate the Comm100 AI Agent into supported channels to automate support interactions. It thinks, analyzes, and responds just like a human agent.
The Comm100 AI Agent understands the nuances of each conversation, responds naturally and adapts its tone for a human-like experience.
Our AI Copilot intelligently analyzes your knowledge base, canned messages, and intents to find the most relevant information for each interaction.
It empowers agents by giving concise, personalized suggestions tailored to each visitor’s inquiry, enabling faster, more accurate responses.
Let the AI Copilot refine your responses with perfect grammar and syntax.
Go beyond basic corrections—it can rephrase, shorten, extend, or adjust the tone of your message to align perfectly with your brand voice, all in the same chat window.
Sifting through threads, maintaining context, and ensuring clarity can be a major drain.
Our AI Copilot helps you draft effective emails by analyzing the conversation and creating replies that are contextually relevant and address your visitor’s needs.
“Comm100 does exactly what we needed it to do – integrate multiple channels of communication into a single platform so we don’t have to monitor multiple devices and accounts. This improves agent productivity, and most importantly, improves the end user’s experience.”
– IT Professional, Global Affairs Canada
Actively engage your audience with tailored campaigns and communications powered by advanced segmentation to derive meaningful results.
Use Outreach for simplified contact management and tracking. Easily create, import, and store contact data, accelerating audience selection and delivering targeted outbound messages.
Sending personalized communications featuring recipient names, custom subject lines, and more contact information for a more impactful outreach.
Our cloud-based outreach solution enables real-time tracking of message deliveries and responses, offering a cost-effective experience without requiring on-premises infrastructure.
Treat conversations as actionable tickets to optimize support workflows and maintain accountability.
Use tags to categorize tickets for easier filtering and organization, statuses to track progress, and assignees to ensure the right team member is responsible for resolution. Incorporate SLAs to set clear response and resolution timelines.
Automatically route tickets to the right agent or department based on channels, contact identity, ticket subjects, and more.
Automate confirmations, follow-ups, and escalations for overdue tasks, while keeping managers informed with real-time automated updates.
Closing tickets goes beyond simply marking them resolved—it’s an opportunity to enhance agent performance and evaluate resolution efficiency.
Our AI Copilot provides a clear summary of the issue, the solutions provided, and the outcomes achieved.
Gain instant visibility into key metrics such as unassigned, open, and urgent tickets to swiftly identify and address critical issues.
By closely monitoring new tickets, pending internal and external cases, and high-priority requests, you can optimize resource allocation and minimize delays.
Track key metrics like Average Agent Response Time and Ticket Resolution Time to evaluate team performance.
Leverage these insights to optimize training programs, refine workflows, and empower agents to deliver exceptional customer experiences.
Meet your SLAs by tracking key metrics like First Response Rate, Resolution Rate, Breached Tickets, and more.
Analyze this data to identify bottlenecks and redundancies for faster ticket resolution.
Gain a deep understanding of customer interactions across all channels by identifying preferred communication methods.
Leverage this data to refine outreach strategies and deliver consistent support across all customer touchpoints.
“We chose Comm100 after a lot of research and could not be happier. Their hands-on approach, passion about their software, and swift replies to any question are exactly what we were looking for. Our needs and our feedback are taken very seriously, as demonstrated through our influence on the product roadmap over the years.”
– Tom Seelbach, Technical & Admin Manager, ITSM
< 1 Day
Onboarding time
< 4 Weeks
ROI can be realized
57+
Features
12+
Supported Channels
6+
Detailed Reports
Support reimagined. Customer experience perfected. Contact our sales team today!
Automate 80% of customer queries with context-aware human-like AI responses
Supercharge human agents with real-time AI suggestions and automated workflows
Gain deep visibility into chat resolutions, sentiments, and other AI-driven analytics
Connect in real-time with text, audio, video, screen sharing & more
Easy-to-find help resources for both customers and agents
Engage with customers via inbound and outbounds calls
Streamline the queueing experience to cut wait times & improve CX
Empower customers to book appointments or meetings with ease