It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.
Get the data
It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.
Get the data
Intelligent automation accelerates resolution and improves agent productivity.
Triggers use conditional “if this, then that” logic to enable faster, more consistent issue management. Use Triggers to respond to a wide range of actions occurring within the Comm100 Ticketing & Messaging system, such as automatically updating a ticket status.
Triggered actions include changing a ticket’s assignee, status, subject and much more. Automate repetitive workflows to accelerate ticket management and eliminate drudge work.
Send automatic follow-up emails to customers or agents based on customized rules. For example, you can configure a trigger to automatically send emails to customers at each new stage of ticket resolution.