It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.
Get the dataPACKAGING AND PRICING
$31USD/agent/month
$55USD/agent/month
Everything in Live Chat Startup, plus:
Everything in Live Chat Plus, plus:
Included Services Everything in Ticketing Plus, plus: Included ServicesTicketing Plus
Ticketing Ultra
Included Services
Included Services
Included Services
Included ServicesQueue
Included ServicesVoice
Included ServicesBooking
Everything in Live Chat Plus, plus:
Included Services
Bot Actions
Everything in Live Chat Ultra, plus:
Included Services
Bot Actions
Get a solution configured to your specific needs (any of the below channels starting from $10 month/agent)
Live Chat StartupStart Free Trial | Live Chat PlusStart Free Trial | Live Chat UltraContact Sales | |
Included Channels | |||
Live Chat (web, mobile and desktop) | ![]() | ![]() | ![]() |
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Add-on | Add-on | Add-on | |
SMS | Add-on | Add-on | Add-on |
Add-on | Add-on | Add-on | |
Add-on | Add-on | Add-on | |
Add-on | Add-on | Add-on | |
WhatsApp Business | Add-on | Add-on | Add-on |
Knowledge base | Add-on | Add-on | Add-on |
Add-on | Add-on | Add-on | |
LINE for Business | Add-on | Add-on | Add-on |
Telegram | Add-on | Add-on | Add-on |
Internal ticketing | Add-on | Add-on | Add-on |
Secure messaging | Add-on | Add-on | Add-on |
Messenger | Add-on | Add-on | Add-on |
Security & Compliance | |||
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Credit card masking | ![]() | ||
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Personalization | |||
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Pre-chat survey (with custom fields) | ![]() | ![]() | |
Post-chat survey (with custom fields) | ![]() | ![]() | |
Advanced automatic chat invitation | ![]() | ![]() | |
Export chat transcript | ![]() | ![]() | |
Multiple campaigns | ![]() | ![]() | |
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Upload your own design for adaptive chat button types | ![]() | ||
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Display chat button on specific domains only | ![]() | ||
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Chat Routing | |||
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Chat queue | ![]() | ![]() | ![]() |
Route chats by agent | ![]() | ![]() | |
Route chats by department | ![]() | ![]() | |
Route chats by customer priority rank | ![]() | ![]() | |
Route chats by chat campaign | ![]() | ![]() | |
Route chats by skill | ![]() | ||
Advanced rule-based chat routing | ![]() | ||
Assign chats by agent capacity | ![]() | ||
Assign chats by round robin | ![]() | ||
Assign chats by load balancing | ![]() | ![]() | ![]() |
Backup department | ![]() | ||
For Agents | |||
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Visitor chat history | ![]() | ![]() | ![]() |
View offline messages | ![]() | ![]() | ![]() |
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Sent and seen indicators | ![]() | ![]() | ![]() |
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Visitor typing indicator | ![]() | ![]() | ![]() |
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View chat transcripts | ![]() | ![]() | ![]() |
Visual and audio alerts | ![]() | ![]() | ![]() |
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Capture visitors | ![]() | ![]() | ![]() |
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Auto end chats | ![]() | ![]() | ![]() |
Group chats by status | ![]() | ![]() | ![]() |
Pin chats to the Live Chat tab | ![]() | ![]() | ![]() |
Typing sneak peek | ![]() | ![]() | ![]() |
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Add-on | Add-on | Add-on | |
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Automatic translation | ![]() | ||
Wrap-up comments and tags | ![]() | ![]() | |
Manual proactive chat | ![]() | ![]() | |
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For Managers | |||
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Custom fields | ![]() | ![]() | |
Department broadcasting | ![]() | ![]() | |
Custom variables | ![]() | ||
Custom away status | ![]() | ||
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Advanced rule-based chat routing | ![]() | ||
Rule-based chat distribution | ![]() | ||
Restricted words | ![]() | ||
Analytics | |||
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Advanced real time | ![]() | ||
Availability | ![]() | ||
Canned message usage | ![]() | ![]() | |
Agent performance | ![]() | ![]() | |
Visitor rating | ![]() | ![]() | |
Pre-chat survey report | ![]() | ![]() | |
Post-chat survey report | ![]() | ![]() | |
Conversion report | ![]() | ||
Wrap-up report | ![]() | ||
Queue | ![]() | ||
Wait time | ![]() | ||
Chat transfer | ![]() | ||
Efficiency | ![]() | ||
Workload | ![]() | ||
Auto invitation | ![]() | ![]() | |
Manual invitation | ![]() | ![]() | |
Chat source | ![]() | ||
View reports by campaigns | ![]() | ![]() | |
View reports by department | ![]() | ![]() | |
View reports by agent | ![]() | ![]() | ![]() |
View reports by visitor segment | ![]() | ||
Export report data | ![]() | ![]() | |
Reports by 24/7 or half-hour distribution | ![]() | ||
Custom report | Add-on | Add-on | Add-on |
Integrations | |||
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Drupal | ![]() | ![]() | ![]() |
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Custom variable importing | ![]() | ||
Agent console extension | ![]() | ||
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Task Bot | Add-on | Add-on | Add-on |
NLP chatbot | Add-on | Add-on | Add-on |
Deployment & Support | |||
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Email support | ![]() | ![]() | ![]() |
Phone support | ![]() | ![]() | ![]() |
Guided onboarding | ![]() | ![]() | ![]() |
On-premise deployment | ![]() | ||
Named customer success manager | ![]() |
Omnichannel PlusContact Sales | Omnichannel UltraContact Sales | |
Included Channels | ||
Live Chat (web, mobile and desktop) | ![]() | ![]() |
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Secure Messaging | Add-on | Add-on |
Messenger | Add-on | Add-on |
SMS | Add-on | ![]() |
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WhatsApp Business | ![]() | ![]() |
Add-on | ![]() | |
LINE for Business | Add-on | ![]() |
Telegram | Add-on | ![]() |
Internal Ticketing | Add-on | ![]() |
Knowledge Base | ![]() | ![]() |
Security & Compliance | ||
TLS Encryption | ![]() | ![]() |
CAPTCHA verification | ![]() | ![]() |
ISO 17001 certification | ![]() | ![]() |
SOC 2 Type 2 compliance | ![]() | ![]() |
CCPA | ![]() | ![]() |
GDPR | ![]() | ![]() |
WCAG 2.1 | ![]() | ![]() |
Agent login IP restriction | ![]() | |
Advanced password policies | ![]() | ![]() |
Audit logs | ![]() | |
Credit card masking | ![]() | |
PCI compliant secure forms | ![]() | |
HIPAA compliance | ![]() | |
Live Chat Personalization | ||
Customizable chat window | ![]() | ![]() |
Mobile chat button and window | ![]() | ![]() |
In-app chat (mobile SDK) | ![]() | ![]() |
Multi-language chat | ![]() | ![]() |
Agent avatar | ![]() | ![]() |
Chat group tag | ![]() | ![]() |
File sharing | ![]() | ![]() |
Offline message form | ![]() | ![]() |
Pre-chat survey (no custom fields) | ![]() | ![]() |
Facebook login in pre-chat survey | ![]() | ![]() |
Automated greeting message | ![]() | ![]() |
Screen Sharing | ![]() | |
Auto proactive chat (Invitation) - simple | ![]() | ![]() |
Remove "Powered by Comm100" | ![]() | ![]() |
Pre-chat survey (with custom fields) | ![]() | ![]() |
Multiple campaigns | ![]() | ![]() |
Auto proactive chat invitation - advanced | ![]() | ![]() |
Export chat transcript | ![]() | ![]() |
Export offline message | ![]() | ![]() |
Multiple campaigns | ![]() | ![]() |
Post-chat survey (with custom fields) | ![]() | ![]() |
Custom CSS for visitor side windows | ![]() | |
Custom JavaScript for visitor side windows | ![]() | |
Adaptive, image and text link chat button types | ![]() | |
Upload your own design for adaptive chat button type | ![]() | |
Dynamic chat campaigns | ![]() | |
Display chat button on specific domains only | ![]() | |
Visitor single sign-on | ![]() | |
Visitor segmentation | ![]() | |
Chat Routing | ||
Agent accept chats automatically | ![]() | ![]() |
Route chats by agent | ![]() | ![]() |
Assign chats to the previous agent | ![]() | ![]() |
Route chats by department | ![]() | ![]() |
Route chats by customer priority rank | ![]() | ![]() |
Advanced rule-based chat routing | ![]() | |
Assign chats by agent capacity | ![]() | |
Assign chats by round robin | ![]() | |
Assign chats by load balancing | ![]() | ![]() |
Route chats by skill | ![]() | |
Backup department | ![]() | |
Chat queue | ![]() | ![]() |
Route chats by chat campaign | ![]() | ![]() |
For Agents | ||
Web, desktop, and mobile app | ![]() | ![]() |
Site navigation tracking | ![]() | ![]() |
Visitor monitoring | ![]() | ![]() |
Visitor chat history | ![]() | ![]() |
View offline messages | ![]() | ![]() |
Forward offline message to email | ![]() | ![]() |
Multiple simultaneous chats | ![]() | ![]() |
Sent and seen indicators | ![]() | ![]() |
Save visitor as a Contact | ![]() | ![]() |
Push page | ![]() | ![]() |
Visitor typing indicator | ![]() | ![]() |
Spell check | ![]() | ![]() |
Keyboard shortcuts | ![]() | ![]() |
View chat transcripts | ![]() | ![]() |
Visual and audio alerts | ![]() | ![]() |
Auto login/logout (desktop app) | ![]() | ![]() |
Capture visitors | ![]() | ![]() |
Transfer chats to agents | ![]() | ![]() |
Team chat (agent-to-agent) | ![]() | ![]() |
Canned messages | ![]() | ![]() |
Automatically end chats | ![]() | ![]() |
Visitor rating | ![]() | ![]() |
Canned message shortcut | ![]() | ![]() |
Group chats by status | ![]() | ![]() |
Pin chats to the Live Chat tab | ![]() | ![]() |
Typing sneak peek | ![]() | ![]() |
Ban visitors | ![]() | ![]() |
Set status | ![]() | ![]() |
Departments | ![]() | ![]() |
Custom visitor filter | ![]() | ![]() |
Internal notes | ![]() | ![]() |
Automatic translation | ![]() | |
Wrap-up comments and tags | ![]() | ![]() |
Manual proactive chat | ![]() | ![]() |
Agent Single Sign-on | ![]() | |
Agent Assist | Add-on | Add-on |
For Managers | ||
Supervision and quality control (monitor chat) | ![]() | ![]() |
Set agent status to "Away" | ![]() | ![]() |
Remove agent from chat | ![]() | ![]() |
Join chat | ![]() | ![]() |
Chat with agents | ![]() | ![]() |
Kick off agents | ![]() | ![]() |
Set agent's maximum simultaneous chats | ![]() | ![]() |
Auto accept chat | ![]() | ![]() |
Set agent permissions | ![]() | ![]() |
Role | ![]() | ![]() |
Custom fields | ![]() | ![]() |
Department broadcasting | ![]() | ![]() |
Custom variables | ![]() | |
Custom away status | ![]() | |
Shift | ![]() | |
Conversion | ![]() | |
Rule-based chat distribution | ![]() | |
Advanced rule-based chat routing | ![]() | |
Restricted words | ![]() | |
Analytics | ||
Basic real time | ![]() | ![]() |
Chat volume | ![]() | ![]() |
Offline message | ![]() | ![]() |
Advanced real time | ![]() | |
Availability | ![]() | |
Canned message usage | ![]() | ![]() |
Agent performance | ![]() | ![]() |
Visitor rating | ![]() | ![]() |
Pre-chat survey report | ![]() | ![]() |
Post-chat survey report | ![]() | ![]() |
Conversion report | ![]() | |
Wrap-up report | ![]() | |
Queue | ![]() | |
Wait time | ![]() | |
Chat transfer | ![]() | |
Efficiency | ![]() | |
Workload | ![]() | |
Manual invitation | ![]() | ![]() |
Auto invitation | ![]() | ![]() |
Chat source | ![]() | ![]() |
View reports by agent | ![]() | ![]() |
View reports by campaigns | ![]() | ![]() |
View reports by visitor segment | ![]() | ![]() |
View reports by department | ![]() | ![]() |
Reports by 24/7 or half-hour distribution | ![]() | ![]() |
Export report data | ![]() | ![]() |
Custom report | ![]() | ![]() |
Integrations | ||
Shopify | ![]() | ![]() |
Wordpress | ![]() | ![]() |
Drupal | ![]() | ![]() |
Zapier | ![]() | ![]() |
Magento | ![]() | ![]() |
Salesforce.com | ![]() | ![]() |
Zendesk | ![]() | ![]() |
Google analytics | ![]() | ![]() |
GoToMeeting | ![]() | ![]() |
Custom variable importing | ![]() | ![]() |
Dynamics 365 Integration | ![]() | ![]() |
Webhooks | ![]() | |
Cisco | ![]() | |
Agent Console Extension | ![]() | |
API | ![]() | |
Deployment & Support | ||
Cloud deployment | ![]() | ![]() |
24/7 live chat support | ![]() | ![]() |
Email support | ![]() | ![]() |
Phone support | ![]() | ![]() |
Named Customer Success Manager | ![]() | ![]() |
On-premise deployment | ![]() | ![]() |
Guided onboarding | ![]() | ![]() |
Included training | ![]() | ![]() |
Knowledge Base | ||
Visitor side search prior to chatting | ![]() | ![]() |
Visitor side search prior to offline message | ![]() | ![]() |
Search function embedded in chat window and home page | ![]() | ![]() |
Easily link to articles during chat | ![]() | ![]() |
Measure content performance with visitor rating | ![]() | ![]() |
User permissions | ![]() | ![]() |
Article list for comprehensive management | ![]() | ![]() |
Powerful filter with status or tags | ![]() | ![]() |
Label articles with unique tags | ![]() | ![]() |
WYSIWYG editor | ![]() | ![]() |
Media library | ![]() | ![]() |
Public or private status for each knowledge base | ![]() | ![]() |
Public or private status for each article | ![]() | ![]() |
Multi-lingual support | ![]() | ![]() |
FAQ summary on host page | ![]() | ![]() |
Custom CSS | ![]() | ![]() |
Custom HTML | ![]() | ![]() |
Different knowledge bases for different live chat campaigns | ![]() | ![]() |
Multiple knowledge bases for different purposes | ![]() | ![]() |
Ticketing & Messaging | ||
Multiple email accounts | ![]() | ![]() |
Customize email signature | ![]() | ![]() |
Batch action | ![]() | ![]() |
Block sender | ![]() | ![]() |
Custom tags | ![]() | ![]() |
Custom views | ![]() | ![]() |
Merge tickets | ![]() | ![]() |
Internal Notes | ![]() | ![]() |
@mention | ![]() | ![]() |
Custom fields | ![]() | ![]() |
Working Time & Holidays | ![]() | ![]() |
Trigger | ![]() | ![]() |
Simple routing | ![]() | ![]() |
SLA Policy | ![]() | ![]() |
Rule-based ticket distribution | ![]() | ![]() |
Ticketing & Messaging Analytics | ||
Real Time | ![]() | ![]() |
Volume | ![]() | ![]() |
Canned message usage | ![]() | ![]() |
Channel | ![]() | ![]() |
Efficiency | ![]() | ![]() |
Agent availability | ![]() | ![]() |
SLA Policies | ![]() | ![]() |
Contact Management | ||
Contacts | ![]() | ![]() |
Fields (by default) | ![]() | ![]() |
Custom fields | ![]() | ![]() |
Outreach | Add-on | Add-on |
Task Bot | ||
Pre-built task bot templates | ![]() | ![]() |
Reporting | ![]() | ![]() |
Export bot report data | ![]() | ![]() |
Typing delay (Live Chat) | ![]() | ![]() |
Agent can send a task bot flow in a chat | ![]() | ![]() |
Multi-language bot | ![]() | ![]() |
Bot simulator | ![]() | ![]() |
Collect Info (Collect name, email, phone, company, comment) | ![]() | ![]() |
Rich response (text, image, video) | ![]() | ![]() |
Send quick reply options | ![]() | ![]() |
Go to task bot | ![]() | ![]() |
Transfer chat | ![]() | ![]() |
Calendly integration | ![]() | ![]() |
Send an email | ![]() | ![]() |
Collect location | ![]() | ![]() |
Show SSO login button | ![]() | ![]() |
Collect variable data | ![]() | ![]() |
Webhook | ![]() | ![]() |
NLP Chatbot | Add-on | |
Rich response (text, image, video) | ![]() | |
Reporting | ![]() | |
Export bot report data | ![]() | |
Typing delay (Live Chat) | ![]() | |
Bot simulator | ![]() | |
Built-in small talk | ![]() | |
Customize greeting messages for different channels | ![]() | |
Learning from visitor questions | ![]() | |
Chatbot import & export | ![]() | |
3rd party Engine | ![]() | |
Intents import | ![]() | |
Smart triggers | ![]() | |
Bot sensitivity | ![]() | |
Sentiment analysis | ![]() | |
Canned quick replies | ![]() | |
Configure routing rules to route chats to chatbot | ![]() | |
Agent can monitor bot conversation | ![]() | |
Send quick reply options | ![]() | |
Numeric response | ![]() | |
Go to task bot | ![]() | |
Transfer chat | ![]() | |
Reassign ticket assignee | ![]() | |
Contact agent option | ![]() | |
Go to intent | ![]() | |
Set value | ![]() | |
Leave chat | ![]() | |
Response variants | ![]() | |
Send a form | ![]() | |
Calendly integration | ![]() | |
Collect Info (Collect name, email, phone, company, comment) | ![]() | |
Salesforce actions | ![]() | |
Collect location | ![]() | |
Show SSO login button | ![]() | |
Collect variable data | ![]() | |
Webhook | ![]() | |
Condition | ![]() | |
Change ticket assignee | ![]() | |
NLP Chatbot Deployment | ||
Bulk Q&A import | ![]() | |
Test simulator | ![]() | |
API | ![]() | |
Chatbot Entity & Prompts | ![]() | |
Connect to visitor account through SSO or Custom Variable | ![]() | |
Multiple bots with different languages | ![]() | |
Import/export each bot | ![]() |
Task Bot
Task Bot is a predefined workflow on your website that replaces boring web forms and routine chat requests with smart, fun, and interactive bots that are easy to build and use.
Available for all plans.
Messenger
A secure asynchronous messaging solution to provide you with flexible, anytime support.
Available for all plans.
Custom Reporting
Create your own reports using the dimensions and metrics of your choice and decide how they should be displayed. More flexibility in setting data filters, applying visualizations, and analyzing objects and performances.
Available for all plans.
Agent Assist
Agent Assist monitors your conversations, understands the questions visitors ask, and suggests the answers from your knowledge base, canned messages, and chatbot intents.
Available for all plans.
Want to learn more about what the Comm100 platform can do? Our product tour videos are the place to start.
For our live chat plans (Live Chat Startup, Live Chat Plus, Live Chat Ultra), yes, each agent requires a unique license. For our Omnichannel plans (Omnichannel Plus and Omnichannel Ultra ), the standard package comes with 5 purchased agents. You can buy additional seats if you need more than 5 agents.
Yes. Comm100 offers a discounted price if you pay annually.
Absolutely! Whether you install Comm100 on a private server or in the cloud, your agents can log in from anywhere.
Yes. You can upgrade to take advantage of Comm100 capabilities not available in your package at any time. You can do it yourself in the app, or contact us for assistance.
Yes. Please discuss your needs with your account executive.
Yes, please talk to your account executive for details.
Comm100 accepts payments in US and Canadian dollars.
We accept Visa, MasterCard, American Express, PayPal, ACH, Wire transfers, and corporate check.
Canadian customers may be charged applicable tax including GST/HST, QST and PST.
Customers on a monthly billing cycle can cancel their subscription at any time but will be charged in full for the unused portion of the current month.
Have more questions?
We are always happy to help