It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.
Get the data
It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.
Get the data
Report
Discover the latest live chat benchmark data to understand how well your team is performing compared to the competition and where it needs to improve.
Discover the latest live chat benchmark data to understand how well your team is performing compared to the competition and where it needs to improve.
Analyzing millions of data points that passed through Comm100’s platform in 2023, this report breaks down all the live chat key benchmarks by team size and industry. With this data at hand, you can learn exactly where your team is excelling and where it needs work.
This year’s report features the following live chat benchmarks:
Chats per agent per month
Customer satisfaction
Wait time
Response time
Chat duration
Mobile chats
Industry breakdown
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