It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.
Get the data
It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.
Get the data
Chatbot statistics to optimize
your customer service & support strategy
The numbers don’t lie. Done right, chatbots increase agent efficiency and productivity while delivering better customer experiences. To help you stay up to speed, we’ve compiled the latest chatbot benchmarks and chatbot usage statistics.
Download a free data sheet to share these essential chatbot statistics with your team.
We analyzed data from millions of chats within the Comm100 platform to bring you the most update-to-date live chat statistics to help inform your strategy.
Below are the latest live chat metrics from 2024. Input your industry to see how you stack up against your competitors and understand which live chat KPIs need improvement.
Download a free data sheet to share these essential chatbot statistics with your colleagues and team. Whether you’re new to bots or looking to optimize your strategy, Comm100’s suite of chatbot software can solve all your automation needs.
Chatbot Benchmarks & Statistics – Current & Future