It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.
Get the data
It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.
Get the data
Discover the true cost of a chatbot with our chatbot calculator
Are you looking to adopt a chatbot but are unsure what it will cost? Whether you’re looking to cut support costs, increase capacity, or improve the customer experience, Comm100’s AI Chatbot is your solution – all at a price that will make your finance team smile.
Chatbot pricing can be unclear and overly-complicated. Fill in your team’s details into this free chatbot cost calculator to learn the cost of a chatbot for your organization. You can also easily download your results in a presentation-ready report that outlines the chatbot price.. Discover the true chatbot cost and start your automation journey today!
Start by entering some details about your current contact center team, your current annual chat volume, and its anticipated growth. Use the sliders or enter the desired value in the boxes below.
This indicates the predicted increase in live chat inquiries. As more visitors discover chat and increasingly use it to connect with you, they less they'll use email and phone support.
While chatbot costs are variable (based on chat volume), human agent costs are fixed. This is why you will notice a decline in ROI at certain growth levels. When your human team hits capacity you need to hire another agent, but you may not use all the new capacity right away, leaving you room for chat volume growth and declining average per-chat costs until you reach capacity again (picture a staircase-shaped graph). With a chatbot, your costs increase in a straight line.Once you’ve entered your data on the left, your impact and ROI results will be shown below.
