It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.

Get the data

Live chat ROI calculator

Be pleasantly surprised with the price of live chat

With so many solutions on the market, it can be difficult to get your head around live chat pricing. Fill in your team’s basic details into this free live chat ROI calculator and find out the true live chat cost for your organization with Comm100.

Better still, download your results into a personalized, presentation-ready report to keep your results and share with your team. Here’s to transparent (and impressive!) live chat pricing! Comm100 Live Chat costs less than you think!

Download your results

Inputs

Start by entering some details about your current contact center team and your current call and/or chat volume. Use the sliders or enter the desired value in the boxes below.

About your team

About your calls

Your chats

Results

Once you’ve entered your data on the left, your impact and ROI results will be shown below.

If you deflect 25% of queries from phone to chat, you will be able to handle:
Phone Icon
XXXX
calls
Chat Icon
XXXX
chats
Phone Icon Chat Icon
XXXX
total queries

To handle that capacity, you will need:
Phone Icon
XXXX
agents for phone
Chat Icon
XXXX
agents for chat
Phone Icon Chat Icon
XXXX
total agents
Your total estimated costs are:
System costs for phone
Labor costs for phone
System costs for chat
Labor costs for chat
$
$
$XXXXX
(100% phone)
or
$
$
$
$
$XXXXX
(XX% phone, XX% chat)
By deflecting % of queries to chat, you will realize a net savings of:

$ per year

ROI Icon
ROI in year one
%
ROI Calendar Icon
Payback period
days