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Solution Sheet
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Delivering personalized, 24/7 engagement at scale is the pinnacle of player support – and you can do all this and more with Comm100. Comm100’s AI-powered omnichannel communication platform is built to help Gaming organizations boost acquisition, engagement, and retention.
By balancing human-bot engagement, Gaming can gain player trust and loyalty, while improving efficiency and availability with the latest bots and automation software. Combine this with the highest standards in security, personalization capabilities, and 10+years of experience, and you have found the complete Gaming player engagement solution.
Comm100 Omnichannel is a complete communication platform that combines every channel and tool into one agent console. This connectivity empowers Gaming organizations to deliver efficient, helpful, and personalized support so every player is treated like a VIP.
Improve efficiency while delivering a personal touch with real-time messaging, supported by audio & video chat, file sharing, screen sharing & auto-translation.
Automate over 80%+ of queries with NLP and Generative AI chatbots. Deliver 24/7, dynamic & accurate support to increase support capacity and improve player experience.
Streamline the queueing experience by analyzing and managing the flow of requests. This reduces wait times and improves service efficiency.
Engage in two-way conversational outbound messaging on SMS, WhatsApp, and email to boost engagement and build relationships.
Efficiently manage all your requests from email, social media, and SMS from one easy-to-use platform so no player slips through the cracks.
Cut the time your agents spend looking for answers and information with AI support that suggests real-time responses.
Deliver immediate, round-the-clock problem resolution with live chat & chatbots so more players sign up, and existing players spend more.
Gain player loyalty by delivering helpful and convenient support across their preferred channels. Achieve this and see your player lifetime value rocket.
Automatically identify your high-spending players when they come online to deliver personalized messaging and route them to your best agents.
“Comm100’s AI Chatbot is a game-changer for us. By providing our players with 24/7 support, we can make sure that any issue that may prevent them from activating, depositing or betting is removed. The bot can answer the majority of our players’ common queries without any human involvement.”
– Pelin Kaya
Live Support Team Manager, PadişahBet
Easily export and analyze player data from Comm100’s Reporting suite to learn player preferences, understand behaviors, and deliver tailored promotions.
Comm100 ’s platform provides the highest standards in security and privacy built for gaming to ensure your and your players’ data is secure.
Comm100 offers self-hosted deployment and the ability to change support domains to enable multiple layers of privacy and have complete data control.
If you’re concerned that this solution is hard to implement, then think again. Every package provides complete onboarding and training services to get you up and running in weeks, not months. And we don’t stop there – once you’re set up, our team is available 24/7 to help you continually refine and improve your team’s performance. This is how we ensure you get full ROI.
Read the full Queue Management Product Sheet for more information
Comm100’s All Inclusive Bot Plan is the complete chatbot & automation package for Gaming. It’s everything you need for chatbot success from just one vendor.
To schedule a demo of Comm100’s Gaming solution, visit www.comm100.com/requestdemo or contact sales@comm100.com.