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Solution Sheet
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Comm100 is the only all-in-one communication platform that improves student engagement and operational efficiency with the perfect human-bot balance. Blend the personability of human support with the productivity of bots to optimize every interaction, on every channel, at scale.
With a specialized solution for every department, Comm100 is the one-stop shop for schools looking to improve every stage of the student lifecycle.
Comm100 Omnichannel is a complete communication platform that combines every channel and tool into one agent console. This connectivity empowers schools to deliver efficient, accurate, and personalized support to every student.
Improve efficiency while delivering a personal touch with real-time messaging, supported by audio & video chat, file sharing, screen sharing & auto-translation.
Automate over 80%+ of queries with NLP and Generative AI chatbots. Deliver 24/7, dynamic & accurate support to increase support capacity and improve student experience.
Streamline the queueing experience by analyzing and managing the flow of requests. This reduces wait times and improves service efficiency.
Integrated within live chat, hosted on a page, or sent via an invitational link, this is the essential automated booking system for efficient meetings.
Efficiently manage all your requests from email, social media, and SMS from one easy-to-use platform so no student slips through the cracks.
Cut the time your agents spend looking for answers and information with AI support that suggests real-time responses.
“With Comm100 Live Chat combined with Comm100 Chatbot, we can now deliver fast, efficient, 24/7 support that helps us engage with more prospective students and provide better support.”
– Victoria Anderson
Manager, Admission Operations, Queen’s University
Automate up to 80% of queries to significantly increase your team’s capacity – without increasing headcount. That’s how we ensure ROI.
Deliver the support today’s students expect – fast, convenient, and personalized – on the channels they use. All with one piece of software.
Improve the quality of every interaction to support your school’s goals – from boosting admission to reducing drop-out, and everything in between.
Better engagement. Greater yield
Elevated experience. Higher retention
Greater capacity. Same resources
Accessible support. Greater engagement
Simplified comms. Superior support
Enhanced engagement. Improved enrolment
Increase access. Increase enrolment
More collaboration. More student success
Improve availability. Improve occupancy rates
If you’re concerned that this solution is hard to implement, then think again. Every package provides complete onboarding and training services to get you up and running in weeks, not months. And we don’t stop there – once you’re set up, our team is available 24/7 to help you continually refine and improve your team’s performance. This is how we ensure you get full ROI.
Comm100’s All Inclusive Bot Plan is the complete chatbot & automation package for Advising & Counseling. It’s everything you need for chatbot success from just one vendor.
To schedule a demo of Comm100’s Higher Education solutions, tailored to your department, visit www.comm100.com/requestdemo or contact sales@comm100.com.