It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.

Get the data

On-Demand Webinar

AI-Powered Chatbots
– Entities, events, learning, and core settings

Herobanner - AI powered chatbots - Entities, events, learning, and core settings

Help up improve your experience! Click here to open the webinar feedback survey

Chapters

2:23 – Entities & Events

4:40 – Learning & Settings

46:56 – Key points & Next time

48:47 – We want to hear from you

This is the second webinar of our AI-Powered Chatbots series. Watch the first webinar: Creating and Designing Intents & Flows

In the age of AI, everyone is talking about chatbots—but few know what makes them truly efficient and accurate. That’s why we’ve created this webinar to simplify your chatbot journey.

We’ll cover the essentials of entities, events, learning, and settings—core components that shape how your AI chatbot interacts with users and improves over time. This webinar will break down complex concepts into actionable steps, helping you create a smarter, more responsive AI chatbot.

Key Focus Areas:

  • Entities for Context
    Discover how entities add context to your AI chatbot’s intents for more accurate responses.
  • Managing Events
    Learn to set up events that guide user interactions and handle unexpected scenarios within your AI chatbot.
  • Learning and Improvement
    See how this AI chatbot can learn from interactions to continuously improve.
  • Fine-Tuning Settings
    Understand how to adjust settings like sensitivity and auto-translation for optimal AI chatbot performance.

Watch this streamlined webinar to boost your AI chatbot’s effectiveness with these key tools.

Speakers

Michelle Laureta

Michelle Laureta
Customer Success Manager, Enterprise, Comm100

chad avatar

Chad Weiss
AI Architect, Comm100

Share this

More Resources for You

LC benchmark report 2025 - featured image

Report

Live Chat Benchmark Report 2025

Veridian CU customer story featured image

Customer Story

[Video] Veridian Credit Union Cuts Agent Busywork with Comm100 AI Copilot

The Support Surge Playbook Managing High Support Volumes with AI featured img

eBook

The Support Surge Playbook: Managing High Volumes with AI

The Use of AI in Gaming Customer Support featured image

White Paper

The Use of AI in Gaming Customer Support

Supporting International Students in an Uncertain Policy Environment featured imge

eBook

Supporting International Students in an Uncertain Policy Environment

Experience the power of people-first, AI-powered customer service.
Get started today!